Network Infrastructure Technician

Essential Duties and Responsibilities:

• Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems.

· Conduct physical installation of various circuits.

· Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).

• Effectively coordinate with customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:

• Standard datacenter infrastructure hardware such as PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment.
• Performing vendor escorts
• Hard drive installation and replacement
• RAM installation and replacement
• Utilizing remote terminal interfaces
• Other tasks as needed

· Create design layout records (D.L.R.) for all installations within a web-based environment.

• Execute standard cable testing procedures.
• Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.

· Interpret, investigate and remediate mission critical alerts.

· Provide exceptional service to all customers and vendors in a fast-paced environment.

· Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility.

· Effectively coordinate, interact and perform troubleshooting actions with customers.

· Understand and execute appropriate escalation and notification procedures using sound judgment.

· Accurately document all actions, events and corresponding time allocated for tasks.

· Possess ability to utilize and navigate various ticketing and project tracking systems.

• Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes and procedures.
• Create and distribute scheduled company notifications via ticketing system.
• Must be adaptable to shift scheduling to meet demand of 24/7/365 operations.
• Ability to work in a team environment and communicate with customers in a professional manner.

· Punctual and reliable.

· Neat, professional appearance with excellent personal hygiene.

Disclaimer: Job description is not a complete list of duties. The Network Infrastructure Technician may and/or will be required to perform other functions as asked by management. The Network Infrastructure Technician must be self-actuating and show the initiative to self-educate industry product and guidelines.

Required Job Skills:

• Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.).
• Demonstrate knowledge of CAT 3, CAT 5 and CAT 6 cabling functions and specifications.
• Demonstrate knowledge of Single-mode and Multi-mode fiber functions and specifications.
• Basic knowledge of power systems including but not limited to PDU’s, Fuse alarm panels.
• Understanding of various network topologies.
• Demonstrate the ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices.
• Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events.
• Must be comfortable with Field Replaceable Units (FRU’s) on multiple hardware platforms and familiar with all media types.
• Efficiently interact with computing systems.
• Ability to navigate and effectively utilize ticketing systems.
• Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documenting/tracking incidents within ticketing system(s).
• Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
• Ability to accurately communicate both written and verbally, complex issues using easy to understand terminology.
• Possess demonstrated problem solving skills.
• Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously.
• Must possess basic typing, email and computer skills.

· Ability to recognize and manage confidential information.

• Must follow established safety practices and procedures in applicable situations and related work functions.

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $27