What are the responsibilities and job description for the Front Desk Staff position at Inside Out Medical Aesthetics and Wellness?
The Role
Our Front Desk Coordinator is the first friendly voice and face of Inside Out. You'll keep the day running smoothly, make every client feel welcomed and remembered, and help our providers stay focused on care. If you love people, take pride in a beautiful space, and enjoy keeping things organized, we'd love to meet you.
What You'll Do
Client communication
- Answer phone calls with warmth and professionalism, and return voicemails promptly
- Respond to emails, texts, and website inquiries in a timely, on-brand way
- Make follow-up calls after treatments to check in on how clients are feeling and answer questions
- Make reminder, rebooking, and reactivation calls to keep clients on track with their treatment plans
Scheduling
- Book, confirm, and reschedule appointments in Boulevard
- Coordinate the schedule with our Lead Esthetician to keep the day balanced and full
- Manage the waitlist and fill cancellations
Check-in and check-out
- Greet every client by name and make them feel at home
- Make sure intake forms and consents are complete before each appointment
- Process payments, packages, memberships, and retail purchases
- Book the next appointment before clients leave
Clinic care
- Keep the front desk, lobby, and restrooms clean, calm, and welcoming
- Help with light cleaning and room turnover between appointments as needed
- Stock retail shelves, the beverage station, and front-of-house supplies
- Track inventory levels and let us know when items run low
Events and community
- Help plan, set up, and staff open houses, client events, and community outreach
- Share our story and services with guests, and capture new client information
- Support social media and marketing efforts with photos, client reviews, and event promotion
Other duties
- Protect client privacy and follow HIPAA guidelines at all times
- Help with other tasks that keep our practice running smoothly
Who You Are
- Warm, upbeat, and genuinely happy to help people
- Organized and calm when the phone is ringing and the lobby is full
- A clear, friendly communicator by phone, email, and in person
- Comfortable with scheduling software and quick to learn new systems (we use Boulevard and Weave)
- Discreet and trustworthy with private client information
- Interested in skin, wellness, and aesthetics (experience in a med spa, salon, or medical office is a plus, not a must)
- Available for occasional evening or weekend events
Schedule
This role starts part time at our temporary location and moves to full time when we open our new Timnath clinic.
Pay and Perks
- Hourly plus bonuses on retail and service sales
- Employee treatment perks, so you can experience our services firsthand
- Discounts on skincare products
- Paid training on our services, products, and systems
- A supportive, small-team environment where your ideas matter
Pay: $18.00 - $22.00 per hour
Expected hours: 32.0 – 40.0 per week
Work Location: In person
Salary : $18 - $22