What are the responsibilities and job description for the Front Desk Staff position at Boys & Girls Clubs of Weld County?
Front Desk Staff
Boys & Girls Clubs of Weld County
PRIMARY FUNCTION
The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations. The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization.
Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily.
Must be 18 years or older.
Job Status: Part-Time
School Year: Monday–Friday, 2:45pm–7:00pm (some flexibility)
Summer: Monday–Friday, 8-hour shift
Pay Range:
Starting at $15.25–$16.00 per hour, depending on experience
KEY ROLES (Essential Job Responsibilities)
- Create a welcoming and friendly environment for youth, families, and visitors
- Build supportive and professional relationships with members and parents
- Ensure all members are properly checked in and checked out
- Maintain accurate records and updated member information
- Communicate club expectations and provide helpful information
- Uphold all safety and security procedures
- Keep the front desk and entryway clean, organized, and professional
- Help run programs and activities as needed
- Monitor bathroom passes
Additional Responsibilities
Membership & Front Desk Operations
- Greet and assist members, parents, and visitors
- Monitor entry/exit to ensure only authorized individuals enter the Club
- Answer phones, direct calls, and provide accurate program information
- Update member information and attendance in the MTS system
- Track daily membership numbers and communicate needs to staff
- Assist with parent communication, schedules, and sign-out procedures
Administrative Support
- Assist with filing, documentation, and basic clerical tasks
- Help maintain office supplies and organization
- Support staff and leadership with communication or operational needs
Safety & Behavior Support
- Ensure members follow safety expectations when entering/exiting
- Report concerns or incidents to Club leadership promptly
- Support overall club safety by monitoring the lobby area
We Offer
- An opportunity to positively impact local youth and families
- A supportive team environment
- Personal and professional development opportunities
- A fun and engaging workplace
- Flexible scheduling
- Training in youth development and Club operations
SKILLS/KNOWLEDGE REQUIRED
- High School diploma or GED
- Experience working with children or in a customer service/administrative role
- Strong communication and customer service skills
- Ability to remain organized, calm, and professional
- Basic computer skills; ability to learn MTS and internal systems
- Ability to manage multiple tasks in a busy environment
- Must pass a Criminal Background Check & Drug Test
Training Requirements
- Boys & Girls Club Basics & Safety 101 completed within the first week of hire
- 30-Day: Complete Milestone 1 trainings
- 60-Day: Complete Milestone 2 trainings
- Attend monthly trainings for positive youth development and Club operations
Salary : $15 - $16