What are the responsibilities and job description for the Zone Manager position at Inside Higher Ed?
Department
Housekeeping Svcs-Zone 21-242021
Career Area
Housekeeping and General Services
Is this an internal only recruitment?:
No
Posting Open Date
12/16/2025
Application Deadline
01/12/2026
Position Type
Permanent Staff (SHRA)
Position Title
Bldg & Env Services Supervisor - Advanced
Salary Grade Equivalent
NC09 / GN09
Working Title
Zone Manager
Position Number
00051192
Vacancy ID
P020712
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
M-F, 7:00am – 4:00pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$51,524 - $63,938
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.
Position Summary
The Zone Manager is one of 20-25 supervisors who organize and manage the daily cleaning operation of 10-30 subordinates for a group of University buildings, which on average encompass a total cleaning area of 500,000 square feet, including but not limited to offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairways. Each Zone Manager’s assigned area may require additional specific knowledge and experience. These may include expertise in housing and residential student facilities in a campus setting, including management of summer turns; research, laboratory, and medical settings, including contamination containment and disposal of hazardous waste and related health and safety regulations; academic and administrative settings, including classrooms, offices, and historically-valuable facilities and holdings; and special event facilities, including athletic, academic and campus-related community events.
Minimum Education And Experience Requirements
High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.
Required Qualifications, Competencies, And Experience
Requires demonstrated ability to communicate clearly and effectively both orally and in writing concerning work assignments, work performance and adherence to workplace policies, as well as perform quality inspections of employee work. Must be proficient in scheduling and planning. The successful candidate will have the ability to supervise a large, diverse work unit in a fast-paced environment. Must have working knowledge of proper cleaning techniques and safety requirements in order to train Housekeepers in these areas. Must have ability to read and interpret Safety Data Sheets. The applicant must be able to organize work assignments and work schedules, manage the supply inventory for the group, and operate within available supply limits. The Zone Manager is the primary contact with the group’s University customers (faculty, staff, students, and visitors) and must be committed to outstanding customer service and be able to communicate effectively and positively with these clients orally and in writing. Must be knowledgeable of federal personnel policies and management practices appropriate to a high-functioning workforce. Functional ability in Microsoft Office or similar suite of programs (word processing, spreadsheet, presentation, email, calendaring).
This position is designated as a mandatory employee and is required to report to work in the event of a public health emergency. This position is designated as an adverse weather emergency position and the employee is subject to being placed on-call and is required to report to work in the event of an adverse weather emergency. Must be able to serve on-call duty on a rotating basis for weekends and holidays several times a year. Must have ability to work a flexible work schedule based on department needs, which sometimes requires work on the weekend; for example, training, inclement weather, exam week, graduation, student move-in/move-out, and flexing work schedule as requested by customer’s cleaning needs in buildings such as residence halls, science/medical; in addition, flexing work schedule as requested by customer’s cleaning needs for sporting events, labs and exam schedule, which sometimes requires work in the morning, afternoon, evening and weekend.
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Preferred Qualifications, Competencies, And Experience
The preferred candidate will have demonstrated supervisory experience, to include supervisory experience in institutional housekeeping, preferably in an academic or medical/research environment. Experience applying Federal and State OSHA standards and personnel policies preferred, as well as experience in appropriately applying North Carolina employment policies in managing State workers. Experience in collegiate residential housing housekeeping, including experience in scheduling and completing residential rooms and apartment turnover for summer camps and graduation in a fast-paced environment is preferred for positions in the housing area. The preferred candidate will also have knowledge and skills in team cleaning processes. Preferred candidate will have experience in cleaning research, laboratory, and medical settings, including contamination containment and disposal of hazardous waste and related health and safety regulations; experience in academic and administrative settings, including classrooms, offices, and historically valuable facilities and holdings; experience in special event settings, including athletic, academic and large crowd community events.
Required Licenses/Certifications
Must possess a valid NC Driver’s license or the ability to obtain one prior to start date.
Special Physical/Mental Requirements
Work is routine and repetitive in nature and may require strenuous physical exertion. Applicants must be able to lift/move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work occasionally, Non-Healthcare TB exposure, On-call occasionally, Overtime occasionally, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally
Housekeeping Svcs-Zone 21-242021
Career Area
Housekeeping and General Services
Is this an internal only recruitment?:
No
Posting Open Date
12/16/2025
Application Deadline
01/12/2026
Position Type
Permanent Staff (SHRA)
Position Title
Bldg & Env Services Supervisor - Advanced
Salary Grade Equivalent
NC09 / GN09
Working Title
Zone Manager
Position Number
00051192
Vacancy ID
P020712
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
M-F, 7:00am – 4:00pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$51,524 - $63,938
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.
Position Summary
The Zone Manager is one of 20-25 supervisors who organize and manage the daily cleaning operation of 10-30 subordinates for a group of University buildings, which on average encompass a total cleaning area of 500,000 square feet, including but not limited to offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairways. Each Zone Manager’s assigned area may require additional specific knowledge and experience. These may include expertise in housing and residential student facilities in a campus setting, including management of summer turns; research, laboratory, and medical settings, including contamination containment and disposal of hazardous waste and related health and safety regulations; academic and administrative settings, including classrooms, offices, and historically-valuable facilities and holdings; and special event facilities, including athletic, academic and campus-related community events.
Minimum Education And Experience Requirements
High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.
Required Qualifications, Competencies, And Experience
Requires demonstrated ability to communicate clearly and effectively both orally and in writing concerning work assignments, work performance and adherence to workplace policies, as well as perform quality inspections of employee work. Must be proficient in scheduling and planning. The successful candidate will have the ability to supervise a large, diverse work unit in a fast-paced environment. Must have working knowledge of proper cleaning techniques and safety requirements in order to train Housekeepers in these areas. Must have ability to read and interpret Safety Data Sheets. The applicant must be able to organize work assignments and work schedules, manage the supply inventory for the group, and operate within available supply limits. The Zone Manager is the primary contact with the group’s University customers (faculty, staff, students, and visitors) and must be committed to outstanding customer service and be able to communicate effectively and positively with these clients orally and in writing. Must be knowledgeable of federal personnel policies and management practices appropriate to a high-functioning workforce. Functional ability in Microsoft Office or similar suite of programs (word processing, spreadsheet, presentation, email, calendaring).
This position is designated as a mandatory employee and is required to report to work in the event of a public health emergency. This position is designated as an adverse weather emergency position and the employee is subject to being placed on-call and is required to report to work in the event of an adverse weather emergency. Must be able to serve on-call duty on a rotating basis for weekends and holidays several times a year. Must have ability to work a flexible work schedule based on department needs, which sometimes requires work on the weekend; for example, training, inclement weather, exam week, graduation, student move-in/move-out, and flexing work schedule as requested by customer’s cleaning needs in buildings such as residence halls, science/medical; in addition, flexing work schedule as requested by customer’s cleaning needs for sporting events, labs and exam schedule, which sometimes requires work in the morning, afternoon, evening and weekend.
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Preferred Qualifications, Competencies, And Experience
The preferred candidate will have demonstrated supervisory experience, to include supervisory experience in institutional housekeeping, preferably in an academic or medical/research environment. Experience applying Federal and State OSHA standards and personnel policies preferred, as well as experience in appropriately applying North Carolina employment policies in managing State workers. Experience in collegiate residential housing housekeeping, including experience in scheduling and completing residential rooms and apartment turnover for summer camps and graduation in a fast-paced environment is preferred for positions in the housing area. The preferred candidate will also have knowledge and skills in team cleaning processes. Preferred candidate will have experience in cleaning research, laboratory, and medical settings, including contamination containment and disposal of hazardous waste and related health and safety regulations; experience in academic and administrative settings, including classrooms, offices, and historically valuable facilities and holdings; experience in special event settings, including athletic, academic and large crowd community events.
Required Licenses/Certifications
Must possess a valid NC Driver’s license or the ability to obtain one prior to start date.
Special Physical/Mental Requirements
Work is routine and repetitive in nature and may require strenuous physical exertion. Applicants must be able to lift/move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work occasionally, Non-Healthcare TB exposure, On-call occasionally, Overtime occasionally, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally
Salary : $51,524 - $63,938