What are the responsibilities and job description for the Zone Manager position at Inside Higher Ed?
Department
Housekeeping Svcs-Zone 03-242003
Career Area
Housekeeping and General Services
Is this an internal only recruitment?:
No
Posting Open Date
04/09/2026
Application Deadline
04/30/2026
Position Type
Permanent Staff (SHRA)
Position Title
Bldg & Env Services Supervisor - Advanced
Salary Grade Equivalent
NC09 / GN09
Working Title
Zone Manager
Position Number
00060693
Vacancy ID
P020943
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
M-F, 11:00pm – 7:00am
(employee would report to work Sunday night at 11:00pm to begin work week).
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$51,524 - $63,938
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.
Position Summary
The Zone Manager is one of approximately 20-25 supervisors responsible for organizing and directing the daily cleaning operations for a designated group of University buildings. Each Zone Manager oversees 10-30 employees and manages an average of 500,000 square feet of space, including offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairwells. Each Zone Manager’s assigned area may require additional expertise in one or more areas. These may include expertise in housing and residential student facilities in a campus setting, including management of custodial operations for student residences, including preparation and turnover of housing units during summer and academic transitions; research, laboratory, or medical environments, including procedures for contamination containment, hazardous waste handling, and compliance with environmental health and safety regulations; academic and administrative settings, including maintenance of classrooms, offices, meeting spaces, and historically significant structures or holdings; and special event and athletic facilities, including coordination of housekeeping support for athletic events, academic gatherings, campus-related community events and other high traffic campus activities.
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Minimum Education And Experience Requirements
High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.
Management Preferences
Demonstrated supervisory experience in custodial or institutional housekeeping operations, preferably within an academic setting, student residential housing environment, or medical/research facility.
Demonstrates excellent customer service with clear, professional verbal and written communication to building occupants and stakeholders.
Strong knowledge of team cleaning processes including proper cleaning techniques and safety requirements to train Housekeepers.
Proficiency using Microsoft Office Suite programs.
Strong interpersonal skills.
Required Licenses/Certifications
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Special Physical/Mental Requirements
This position is designated as mandatory and requires the employee to report to work to support critical University operations during adverse weather or other emergency conditions, including public health emergencies or situations that may result in University closure. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. Work is routine and repetitive in nature and may require strenuous physical exertion. Employees be able to move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Non-Healthcare TB exposure, On-call occasionally, Overtime occasionally, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally
Housekeeping Svcs-Zone 03-242003
Career Area
Housekeeping and General Services
Is this an internal only recruitment?:
No
Posting Open Date
04/09/2026
Application Deadline
04/30/2026
Position Type
Permanent Staff (SHRA)
Position Title
Bldg & Env Services Supervisor - Advanced
Salary Grade Equivalent
NC09 / GN09
Working Title
Zone Manager
Position Number
00060693
Vacancy ID
P020943
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
M-F, 11:00pm – 7:00am
(employee would report to work Sunday night at 11:00pm to begin work week).
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$51,524 - $63,938
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.
Position Summary
The Zone Manager is one of approximately 20-25 supervisors responsible for organizing and directing the daily cleaning operations for a designated group of University buildings. Each Zone Manager oversees 10-30 employees and manages an average of 500,000 square feet of space, including offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairwells. Each Zone Manager’s assigned area may require additional expertise in one or more areas. These may include expertise in housing and residential student facilities in a campus setting, including management of custodial operations for student residences, including preparation and turnover of housing units during summer and academic transitions; research, laboratory, or medical environments, including procedures for contamination containment, hazardous waste handling, and compliance with environmental health and safety regulations; academic and administrative settings, including maintenance of classrooms, offices, meeting spaces, and historically significant structures or holdings; and special event and athletic facilities, including coordination of housekeeping support for athletic events, academic gatherings, campus-related community events and other high traffic campus activities.
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Minimum Education And Experience Requirements
High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.
Management Preferences
Demonstrated supervisory experience in custodial or institutional housekeeping operations, preferably within an academic setting, student residential housing environment, or medical/research facility.
Demonstrates excellent customer service with clear, professional verbal and written communication to building occupants and stakeholders.
Strong knowledge of team cleaning processes including proper cleaning techniques and safety requirements to train Housekeepers.
Proficiency using Microsoft Office Suite programs.
Strong interpersonal skills.
Required Licenses/Certifications
Must have a valid NC Driver’s License or ability to obtain one prior to start date.
Special Physical/Mental Requirements
This position is designated as mandatory and requires the employee to report to work to support critical University operations during adverse weather or other emergency conditions, including public health emergencies or situations that may result in University closure. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. Work is routine and repetitive in nature and may require strenuous physical exertion. Employees be able to move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Non-Healthcare TB exposure, On-call occasionally, Overtime occasionally, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally
Salary : $51,524 - $63,938