Student Experience Assistant III – Admissions Assistant

Requisition Number

AS969P

Job Title

Student Experience Assistant III – Admissions Assistant

Pay Rate

$23.70 - $24.00 hourly

Position Type

Part-time Variable Schedule

Position Summary

Position Summary:

The Admissions Assistant assists and supports enrollment services, including but not limited to admitting and answering students’ enrollment questions. This position offers general customer service and assists, guides, and responds to student needs throughout the enrollment process from the time of application through enrollment and provides operational and functional support to the departments within Enrollment Services. The Admissions Assistant must use varying styles and approaches that reflect an understanding of the role of culture in a diverse, multicultural workplace.

Essential Duties And Responsibilities

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

• Answer the phones and general email inquiries.2. Assist with enrollment functions.3. Assist in updating and maintaining the accuracy and integrity of student records.4. Assist with verifying and processing applications into the student database5. Assist in responding to student information requests and inquiries and instructing students on student information systems, learning management systems, and email accounts.6. Assist with special projects from the Admissions Staff.7. Maintain compliance with FERPA and apply institutional policies and procedures.8. Assist with events (requires some evening and weekend hours);9. Assist with daily office functions as necessary.10. Assist with covering college fairs or high school visits if needed.11. Assist with prospective students’ applications and direct them to the appropriate sources for guidance on courses of study, financial aid, scholarships, or other information.12. Assist with prospective students and answer questions about FCC, areas of study, and opportunities for students.13. Conduct student tours.14. Perform other duties as assigned.
  
  

Required Minimum Qualifications

• High School Diploma/GED2. Two (2) years of experience in customer service, higher education, or sales.
  
  

Desired Qualifications

• Associate Degree2. Experience with the post-secondary higher education environment3. Experience using databases and with higher education enterprise student applications/student information systems4. Experience with document imaging systems5. Excellent interpersonal, written communication, and customer service skills6. Excellent skills and initiative in teamwork7. Ability to converse in a language other than English8. Experience working with diverse populations
  
  

Work Schedule

Flexible, working 10-12 hours/week

Full/Part Time

Part Time

Telework Eligible?:

Yes

Essential Personnel?:

No

Special Instructions To Applicants

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.