What are the responsibilities and job description for the Student- Equine Customer Care Specialist position at Inside Higher Ed?
Job Title
Student- Equine Customer Care Specialist
Requisition Number
SE04370
Department Name
3J5SE: Student Employment
Work Location:
Lexington, KY
On Campus/Off Campus
Off Campus
Salary Range
18-20
Type Of Position
Student
Position Time Status
Part-Time
Preferred Education/Experience
Equine Industry Knowledge
Familiarity with equine care, veterinary practices, or equine medications.
Veterinary or Pharmacy Experience
Exposure to veterinary medicine, pharmacy environments, or prescription processing.
Sales Support or Upselling Experience
Ability to identify opportunities to recommend products or services that meet client needs.
CRM or Account Management Experience
Experience managing client relationships, tracking order patterns, and maintaining customer profiles.
College Coursework or Degree
Some college education or a completed degree in a related field.
Hours Per Week
40
Job Summary
You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK.
As an Equine Customer Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service.
When will you work?
Concierge-Level Service to Equine and Special Markets Veterinarians
Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs.
Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations.
Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication.
Manage customer inquiries, prescription management, and assist customers with tracking and placing orders.
Account Knowledge & Relationship Management
Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs.
Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support.
Analyze customer history to anticipate needs and proactively enhance the client experience.
Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication.
Data Entry & Customer Information Management
Accurately enter and update customer information and records in CRM and internal systems.
Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service.
Manage prescription intake and the fax queue for timely prescription processing.
Revenue Growth Strategies
Identify opportunities to promote and upsell equine pharmaceutical products and services.
Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market.
Collaboration with Account Management Team
Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies.
Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives.
Ensure a unified and seamless experience for each client by coordinating efforts across departments.
Performance Goals & Metrics
Consistently meet or exceed individual performance metrics through customer-first service and proactive account management.
Who You Are
Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians.
Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively.
Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction.
Collaborative Team Player: Works well across departments to support unified customer strategies and goals.
Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards.
Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed.
What You’ve Done
Worked in retail or held Customer Service positions in the past
Has acquired or can acquire a Kentucky Pharmacy Technician License.
Experience working in the equine industry.
Experience using Microsoft Office, Outlook, Word, & Excel
You have attended some college or have earned a degree
What’s In It For You
A comprehensive benefits package that includes health, dental, and flexible spending accounts
401(k) retirement plan with a generous company contribution to help you save for the future
Company Paid Life and disability insurance
Access to voluntary insurance options
A generous paid time off program that increases every year
Tuition reimbursement
Opportunity for growth – We believe in promoting from within and do so through our internal job posting program!
Compensation: This role has a salary range of $18-$20/hour based on customer service and industry experience
About Us
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.
Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
Skills / Knowledge / Abilities
Customer Service & Client Support
Ability to provide high-touch, concierge-level service to veterinarians while managing inquiries, orders, and issue resolution.
Strong Communication Skills
Clear verbal and written communication to build relationships with veterinary clients and collaborate internally.
Data Entry & CRM Management
Experience accurately entering and maintaining customer data, order details, and interaction history in CRM or internal systems.
Organization & Attention to Detail
Ability to manage multiple customer accounts, prescriptions, and inquiries while maintaining accuracy.
Microsoft Office Proficiency
Working knowledge of Outlook, Word, and Excel for documentation, communication, and account tracking.
Deadline To Apply
04/10/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Anticipated Start Date
04/06/2026
Student- Equine Customer Care Specialist
Requisition Number
SE04370
Department Name
3J5SE: Student Employment
Work Location:
Lexington, KY
On Campus/Off Campus
Off Campus
Salary Range
18-20
Type Of Position
Student
Position Time Status
Part-Time
Preferred Education/Experience
Equine Industry Knowledge
Familiarity with equine care, veterinary practices, or equine medications.
Veterinary or Pharmacy Experience
Exposure to veterinary medicine, pharmacy environments, or prescription processing.
Sales Support or Upselling Experience
Ability to identify opportunities to recommend products or services that meet client needs.
CRM or Account Management Experience
Experience managing client relationships, tracking order patterns, and maintaining customer profiles.
College Coursework or Degree
Some college education or a completed degree in a related field.
Hours Per Week
40
Job Summary
You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK.
As an Equine Customer Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service.
When will you work?
- The hours for this position are Monday-Friday 8:30am-5:00pm
Concierge-Level Service to Equine and Special Markets Veterinarians
Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs.
Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations.
Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication.
Manage customer inquiries, prescription management, and assist customers with tracking and placing orders.
Account Knowledge & Relationship Management
Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs.
Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support.
Analyze customer history to anticipate needs and proactively enhance the client experience.
Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication.
Data Entry & Customer Information Management
Accurately enter and update customer information and records in CRM and internal systems.
Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service.
Manage prescription intake and the fax queue for timely prescription processing.
Revenue Growth Strategies
Identify opportunities to promote and upsell equine pharmaceutical products and services.
Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market.
Collaboration with Account Management Team
Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies.
Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives.
Ensure a unified and seamless experience for each client by coordinating efforts across departments.
Performance Goals & Metrics
Consistently meet or exceed individual performance metrics through customer-first service and proactive account management.
Who You Are
Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians.
Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively.
Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction.
Collaborative Team Player: Works well across departments to support unified customer strategies and goals.
Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards.
Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed.
What You’ve Done
Worked in retail or held Customer Service positions in the past
Has acquired or can acquire a Kentucky Pharmacy Technician License.
Experience working in the equine industry.
Experience using Microsoft Office, Outlook, Word, & Excel
You have attended some college or have earned a degree
What’s In It For You
A comprehensive benefits package that includes health, dental, and flexible spending accounts
401(k) retirement plan with a generous company contribution to help you save for the future
Company Paid Life and disability insurance
Access to voluntary insurance options
A generous paid time off program that increases every year
Tuition reimbursement
Opportunity for growth – We believe in promoting from within and do so through our internal job posting program!
Compensation: This role has a salary range of $18-$20/hour based on customer service and industry experience
About Us
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.
Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
Skills / Knowledge / Abilities
Customer Service & Client Support
Ability to provide high-touch, concierge-level service to veterinarians while managing inquiries, orders, and issue resolution.
Strong Communication Skills
Clear verbal and written communication to build relationships with veterinary clients and collaborate internally.
Data Entry & CRM Management
Experience accurately entering and maintaining customer data, order details, and interaction history in CRM or internal systems.
Organization & Attention to Detail
Ability to manage multiple customer accounts, prescriptions, and inquiries while maintaining accuracy.
Microsoft Office Proficiency
Working knowledge of Outlook, Word, and Excel for documentation, communication, and account tracking.
Deadline To Apply
04/10/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Anticipated Start Date
04/06/2026
Salary : $18 - $20