What are the responsibilities and job description for the Senior Business Relationship Manager position at Inside Higher Ed?
Job Title: Senior Business Relationship Manager
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 292226
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.
Responsibilities
KEY RESPONSIBILITIES:
Educational Requirements
Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.
Required Experience
Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.
Preferred Qualifications
Additional Preferred Qualifications
Certified Business Relationship Manager (BRMP® or CBRM®) Certification
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience aligning technology solutions with institutional strategy
Abilities
Knowledge, Skills, & Abilities
Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus
KNOWLEDGE
Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments
Skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive-level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust-based relationships and influencing at all levels of the organization
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.
Background Check
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 292226
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.
Responsibilities
KEY RESPONSIBILITIES:
- Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
- Develops and maintains executive-level relationships across academic and administrative units
- Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation
- Guide and mentor junior BRMs to support relationship and value management across campus
- Establish and refine BRM practices and processes to enhance strategic impact and service delivery
- Lead large-scale initiatives and represent IT in executive steering committees and governance councils
- Advocate for business partner needs in IT planning, resource allocation, and prioritization
- Translate complex business needs into actionable strategies and proposals with measurable outcomes
- Monitors service and project delivery outcomes to ensure value realization and continuous improvement
Educational Requirements
Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.
Required Experience
Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.
Preferred Qualifications
Additional Preferred Qualifications
Certified Business Relationship Manager (BRMP® or CBRM®) Certification
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience aligning technology solutions with institutional strategy
Abilities
Knowledge, Skills, & Abilities
Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus
KNOWLEDGE
Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments
Skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive-level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust-based relationships and influencing at all levels of the organization
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.
Background Check
- Standard Enhanced Education
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf