What are the responsibilities and job description for the ParaTransit Dispatcher position at Inside Higher Ed?
Posting Number:
S14930P
Working Title:
ParaTransit Dispatcher
Department:
Auxiliary Transit Opera
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
tps.uga.edu
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
40 Hours Per Week
Typical schedule is Monday – Friday, however, hours may vary and include weekend work as needed.
Advertised Salary:
$18.509171; Commensurate with Experience
Posting Date:
03/27/2026
Open Until Filled:
Yes
Proposed Starting Date:
04/07/2026
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Transit Dispatcher I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications:
previous ParaTransit experience
Position Summary:
This position is responsible for assigning staff and vehicles to scheduled pick-ups, demand response, and other paratransit related operational services based on staffing, maintenance constraints, fleet availability and service needs. This position ensures that paratransit operational staff reports to work in accordance with standard operating procedure to carry out task deemed necessary to support day-to-day operations. Routinely, this position will work to fill open shifts daily as interruptions in services may occur and to ensure passengers maintain schedule adherence to their allotted times. This position is responsible for reporting customer service related issues to management and assisting paratransit passengers with service related inquiries. Utilizing Automatic Vehicle Location (AVL) and Passenger Trip scheduling software, this position works in coordination with the Paratransit Manager, Maintenance Crew, and if applicable, Electronics and IT Operations to report and resolve issues that may obstruct daily operations or the ability to provide accurate service and data for National Transit Database (NTD) reporting. Lastly, this position will also provide back-up support at the Van Operator capacity. Applicants will submit to drug and alcohol testing as required by the US Department of Transportation.
Knowledge, Skills, Abilities And/or Competencies:
Yes
Is this a Position of Trust?:
No
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
No
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
30
Duties/Responsibilities:
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Suzanne Ruggiers
Recruitment Contact Email:
suzanne.ruggiers@uga.edu
S14930P
Working Title:
ParaTransit Dispatcher
Department:
Auxiliary Transit Opera
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
tps.uga.edu
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
40 Hours Per Week
Typical schedule is Monday – Friday, however, hours may vary and include weekend work as needed.
Advertised Salary:
$18.509171; Commensurate with Experience
Posting Date:
03/27/2026
Open Until Filled:
Yes
Proposed Starting Date:
04/07/2026
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Transit Dispatcher I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications:
previous ParaTransit experience
Position Summary:
This position is responsible for assigning staff and vehicles to scheduled pick-ups, demand response, and other paratransit related operational services based on staffing, maintenance constraints, fleet availability and service needs. This position ensures that paratransit operational staff reports to work in accordance with standard operating procedure to carry out task deemed necessary to support day-to-day operations. Routinely, this position will work to fill open shifts daily as interruptions in services may occur and to ensure passengers maintain schedule adherence to their allotted times. This position is responsible for reporting customer service related issues to management and assisting paratransit passengers with service related inquiries. Utilizing Automatic Vehicle Location (AVL) and Passenger Trip scheduling software, this position works in coordination with the Paratransit Manager, Maintenance Crew, and if applicable, Electronics and IT Operations to report and resolve issues that may obstruct daily operations or the ability to provide accurate service and data for National Transit Database (NTD) reporting. Lastly, this position will also provide back-up support at the Van Operator capacity. Applicants will submit to drug and alcohol testing as required by the US Department of Transportation.
Knowledge, Skills, Abilities And/or Competencies:
- Possess a Class C Driver’s License.
- Strong Organizational, Verbal/Non- Verbal Communications, and Customer Service Skills.
- Emphasis on attention to details and the ability to multi-task utilizing critical and strategic thinking to support daily operations.
- Safe driving record.
- Sitting for long periods of time, pushing, pulling and reaching.
- Working in adverse climates and standing for long periods of time on occasion.
- Driving as needed to perform job duties.
Yes
Is this a Position of Trust?:
No
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
No
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
- Monitor Automatic Vehicle Location (AVL) and paratransit scheduling system for schedule and route adherence.
- Communicate utilizing multiple apparatuses: two-way radio, phone/text, email, etc. to deliver and obtain route assistance to staff and passengers.
30
Duties/Responsibilities:
- Monitor drivers reporting for duty on-site.
- Assign vehicles to scheduled service, demand response, and special assignments.
- Ensure all driver assignments are covered within a timely manner.
- Coordinates daily lunch assignments.
- Fill open shifts on the schedule for day-to-day operations after weekly schedule is published to meet the complexities of Paratransit riders.
- Other duties and responsibilities related to the administration of the Paratransit Operations department.
- Provide back-up support as a van operator.
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Suzanne Ruggiers
Recruitment Contact Email:
suzanne.ruggiers@uga.edu
Salary : $19