What are the responsibilities and job description for the Office Manager position at Inside Higher Ed?
Department
SA New Student Family Prgrms-648001
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?:
No
Posting Open Date
05/25/2026
Application Deadline
06/01/2026
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Associate - Advanced
Salary Grade Equivalent
NC03 / GN06
Working Title
Office Manager
Position Number
00058667
Vacancy ID
P021050
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
Monday – Friday, 8:00am – 5:00pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$39,613-$54,455
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
New Student & Family Programs (NSFP) is responsible for transitioning over 5100 first-year students and over 1000 transfer students into the UNC community, as well as establishing and maintaining relationships with over 30,000 families of Carolina undergraduates. NSFP provides new undergraduate students and families with programs and services aimed at supporting their transition to the University of North Carolina at Chapel Hill, with the goal of supporting retention and success in the higher education environment.
Position Summary
The Office Manager is responsible for day-to-day administration and event/program support in New Student & Family Programs (NSFP). This includes providing excellent customer service to Carolina students and families through written and verbal communication, providing critical event planning support (managing registration processes and logistics), maintaining inventory and supplies, and providing administrative support to the NSFP Director and Management Team. In addition, the Office Manager supports NSFP budget processes by initiating payments and reconciling expenditures. This position reports to the NSFP Director.
Office Administration & Customer Support
Manage the day-to-day administrative operations for New Student & Family Programs, specifically:
Serve As Primary Liaison To IT For Online Event Registration For Two Signature NSFP Programs – New Student & Family Orientation And Carolina Family Weekend, Specifically
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
Not Applicable.
SA New Student Family Prgrms-648001
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?:
No
Posting Open Date
05/25/2026
Application Deadline
06/01/2026
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Associate - Advanced
Salary Grade Equivalent
NC03 / GN06
Working Title
Office Manager
Position Number
00058667
Vacancy ID
P021050
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
Monday – Friday, 8:00am – 5:00pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$39,613-$54,455
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
New Student & Family Programs (NSFP) is responsible for transitioning over 5100 first-year students and over 1000 transfer students into the UNC community, as well as establishing and maintaining relationships with over 30,000 families of Carolina undergraduates. NSFP provides new undergraduate students and families with programs and services aimed at supporting their transition to the University of North Carolina at Chapel Hill, with the goal of supporting retention and success in the higher education environment.
Position Summary
The Office Manager is responsible for day-to-day administration and event/program support in New Student & Family Programs (NSFP). This includes providing excellent customer service to Carolina students and families through written and verbal communication, providing critical event planning support (managing registration processes and logistics), maintaining inventory and supplies, and providing administrative support to the NSFP Director and Management Team. In addition, the Office Manager supports NSFP budget processes by initiating payments and reconciling expenditures. This position reports to the NSFP Director.
Office Administration & Customer Support
Manage the day-to-day administrative operations for New Student & Family Programs, specifically:
- Maintain office wide email accounts and responses to phone calls and messages and making referrals as needed.
- Inventory and ordering for supplies for all programs.
- Manage departmental records, reports and files for archival purposes.
- Oversee facility needs.
- Coordinate IT support.
Serve As Primary Liaison To IT For Online Event Registration For Two Signature NSFP Programs – New Student & Family Orientation And Carolina Family Weekend, Specifically
- Train NSFP professional and student staff as needed in collaboration with IT.
- Manage the registration processes (i.e., event confirmations, reservations changes, reporting to NSFP team and campus partners).
- Coordinate payment plans and reminders for Orientation participants.
- Manage the service indicator process for accounts past due.
- Maintain calendars for Management Team (Director and Associate Directors).
- Provide scheduling, travel planning, budget administration and general administrative support to Director.
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
- Experience with providing administrative and logistic planning support for large-scale events.
- Experience maintaining confidentiality and handling sensitive information in an appropriate manner.
- Experience with Connect Carolina, Microsoft Office suite applications, and/or other data management platform(s).
- Prior experience in the higher education setting.
Not Applicable.
Salary : $39,613 - $54,455