What are the responsibilities and job description for the Qualification Specialist position at Inside Higher Ed?
Description
The Qualification Specialist plays a critical role in identifying, qualifying, and nurturing prospective students through the early stages of the admissions process. This position is responsible for engaging prospective students through personal outreach including phone calls, emails, and text messages, with the goal of encouraging application completion. The Specialist is a front-line representative of the University and is expected to meet specific outreach and conversion goals. This is a results-oriented role with direct impact on enrollment outcomes, distinct from general customer service or switchboard functions.
Examples of Duties
Proactively contact new inquiries through multi-channel outreach (phone, email, text) following a structured communication plan
Qualify prospective students by gathering relevant information and assessing readiness to apply
Assist applicants in overcoming common barriers to application completion through strategic support and encouragement
Provide consistent follow-up and support to encourage application completion.
Maintain detailed records of interactions and outcomes within the CRM system.
Collaborate closely with admissions counselors to ensure seamless handoffs and support applicant movement through the enrollment pipeline.
Meet or exceed individual outreach and enrollment conversion goals.
Serve as an ambassador of the institution’s brand and mission during all outreach activities.
Maintain a professional, positive, and team-focused approach to the position.
Maintain confidentiality of records and information (FERPA Compliance).
Maintain accurate student records.
Maintain knowledge of all University policies and procedures, grounds and facilities, registration process, and all services provided at Husson University.
Ability to work evenings and weekends.
Other duties as assigned.Typical Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
EDUCATION And/or EXPERIENCE
High school diploma or equivalent required; college coursework or degree preferred.
Experience in admissions, sales, customer engagement, or a related field desired.
Strong written and oral communication skills.
Outstanding interpersonal skills and the ability to build rapport quickly.
Demonstrates professional demeanor and ethical behavior while representing the institution.
Ability to work collaboratively as a member of a close and integrated team of online professionals.
Ability to interpret and carry out University policies and procedures.
Comfortable working in a goal-driven environment.Supplemental Information
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee will regularly speak with prospective students and enrolling students via phone and web conference.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The noise level in the work environment can become loud at times depending upon the volume of calls.
Safety Standard
Each employee shall use care in the performance of his/her duties and act in a manner that will assure maximum safety to themselves, fellow employees, and the public. All unsafe conditions, accidents and injuries shall be reported immediately to the supervisor.
The Qualification Specialist plays a critical role in identifying, qualifying, and nurturing prospective students through the early stages of the admissions process. This position is responsible for engaging prospective students through personal outreach including phone calls, emails, and text messages, with the goal of encouraging application completion. The Specialist is a front-line representative of the University and is expected to meet specific outreach and conversion goals. This is a results-oriented role with direct impact on enrollment outcomes, distinct from general customer service or switchboard functions.
Examples of Duties
Proactively contact new inquiries through multi-channel outreach (phone, email, text) following a structured communication plan
Qualify prospective students by gathering relevant information and assessing readiness to apply
Assist applicants in overcoming common barriers to application completion through strategic support and encouragement
Provide consistent follow-up and support to encourage application completion.
Maintain detailed records of interactions and outcomes within the CRM system.
Collaborate closely with admissions counselors to ensure seamless handoffs and support applicant movement through the enrollment pipeline.
Meet or exceed individual outreach and enrollment conversion goals.
Serve as an ambassador of the institution’s brand and mission during all outreach activities.
Maintain a professional, positive, and team-focused approach to the position.
Maintain confidentiality of records and information (FERPA Compliance).
Maintain accurate student records.
Maintain knowledge of all University policies and procedures, grounds and facilities, registration process, and all services provided at Husson University.
Ability to work evenings and weekends.
Other duties as assigned.Typical Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
EDUCATION And/or EXPERIENCE
High school diploma or equivalent required; college coursework or degree preferred.
Experience in admissions, sales, customer engagement, or a related field desired.
Strong written and oral communication skills.
Outstanding interpersonal skills and the ability to build rapport quickly.
Demonstrates professional demeanor and ethical behavior while representing the institution.
Ability to work collaboratively as a member of a close and integrated team of online professionals.
Ability to interpret and carry out University policies and procedures.
Comfortable working in a goal-driven environment.Supplemental Information
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee will regularly speak with prospective students and enrolling students via phone and web conference.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The noise level in the work environment can become loud at times depending upon the volume of calls.
Safety Standard
Each employee shall use care in the performance of his/her duties and act in a manner that will assure maximum safety to themselves, fellow employees, and the public. All unsafe conditions, accidents and injuries shall be reported immediately to the supervisor.
- This job description should not be construed to imply that these requirements are the exclusive standards of the position. Tasks may be added, deleted or altered as organizational needs evolve, and employee may be required to follow any other instruction, and to perform any other related duties, that may be required by their supervisor.