What are the responsibilities and job description for the Guest Service Supervisor position at Inside Higher Ed?
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Department:Business Advancement | Blackwell Hotel Rooms
Job Description
Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff; welcomes guests; facilitates check-in and check-out process; facilitates transactions and assists with change handling and accounting process; responds to guest needs and requests; answers telephone and communicates information to guests and staff; works with Blackwell management to maintain the highest levels of guest service; trains and supervises student staff. The Blackwell Inn is a 24/7 operation, work hours vary and include evenings, holidays and weekends.
This position supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction. As the supervisor of the shift, this position ensures that all Blackwell policies and procedures are met. Assisting guests to meet their level of satisfaction as elevated to the supervisory level. Candidate must have a strong customer service background and an ability and willingness to go above and beyond for the guest experience. Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well.
Minimum Education Required
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred.
Additional Education Desired
Bachelor's Degree or equivalent combination of education and experience with a Major in hospitality management
Required Qualifications
Demonstrated success in achieving service goals in hotel or customer service environment.
Desired: Hotel guest service experience, Bachelor's in hospitality management. Previous supervisor or customer service experience is preferred.
FUNCTION: Sales & Customer Service
SUB-FUNCTION: Reception Services
CAREER BAND: Technical
CAREER LEVEL: T3
Additional Information
The target hiring range for this job profile is $17.50 -22.86/hr . The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Location:Blackwell Inn (0254)
Position Type:Regular
Scheduled Hours:40
Shift:Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Department:Business Advancement | Blackwell Hotel Rooms
Job Description
Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff; welcomes guests; facilitates check-in and check-out process; facilitates transactions and assists with change handling and accounting process; responds to guest needs and requests; answers telephone and communicates information to guests and staff; works with Blackwell management to maintain the highest levels of guest service; trains and supervises student staff. The Blackwell Inn is a 24/7 operation, work hours vary and include evenings, holidays and weekends.
This position supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction. As the supervisor of the shift, this position ensures that all Blackwell policies and procedures are met. Assisting guests to meet their level of satisfaction as elevated to the supervisory level. Candidate must have a strong customer service background and an ability and willingness to go above and beyond for the guest experience. Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well.
Minimum Education Required
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred.
Additional Education Desired
Bachelor's Degree or equivalent combination of education and experience with a Major in hospitality management
Required Qualifications
Demonstrated success in achieving service goals in hotel or customer service environment.
Desired: Hotel guest service experience, Bachelor's in hospitality management. Previous supervisor or customer service experience is preferred.
FUNCTION: Sales & Customer Service
SUB-FUNCTION: Reception Services
CAREER BAND: Technical
CAREER LEVEL: T3
Additional Information
The target hiring range for this job profile is $17.50 -22.86/hr . The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Location:Blackwell Inn (0254)
Position Type:Regular
Scheduled Hours:40
Shift:Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Salary : $18 - $23