What are the responsibilities and job description for the Enterprise Application Administrator for eProcurement position at Inside Higher Ed?
Position Number:
013939
Functional Title:
Enterprise Application Administrator for eProcurement
Position Type:
Staff
Position Eclass:
EP - EHRA 12 mo leave earning
University Information:
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose Of The Organizational Unit:
The Purchasing department, which comprises Contract Management, Purchasing and PCards, is committed to providing professional and timely service to all our customers while driving innovation and process improvements that will support the missions of the University. The Purchasing department will continue to improve communications, promote the use of technology, and leverage the University’s purchasing power to increase the value of procured goods and services. This will be accomplished by providing outstanding customer service, first rate supply chain management, while maintaining unyielding integrity and adherence to the North Carolina State Administrative Code and UNCG Policies and Procedures.
The primary goal and objective of all purchasing activities at the University is to acquire the needs of the campus within statutory, regulatory and procedural guidance in an efficient and effective manner at a fair and reasonable cost with timely delivery and proper performance. As a ‘custodian of public monies’, the operating premise of the Purchasing Department is – integrity and professionalism.
Position Summary:
This position serves as the institutional Application Administrator and IT System Administrator for the University’s enterprise eProcurement and related financial systems supporting the Source-to-Pay lifecycle. This includes: JAGGAER eProcurement, and integrations with Emburse and Ellucian Banner, as well as backup administrator duties for systems such as PaymentWorks and PCard Administration.
System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may escalate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.
This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to University standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).
This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.
Minimum Qualifications:
Salary commensurate with experience
Org #-Department:
Info Technology Services - 23101
Job Open Date:
04/09/2026
Open Until Filled:
Yes
FTE:
1.000
Type Of Appointment:
Permanent
Number Of Months Per Year:
12
FLSA:
Exempt
Percentage Of Time:
30
Key Responsibility:
Application Administration, Configuration Management, End-User Support
Essential Tasks:
20
Key Responsibility:
Change Awareness, Communication, and End User Impact Management
Essential Tasks:
Backup Coverage, Documentation, and Knowledge Transfer
Essential Tasks:
15
Key Responsibility:
Integrations, Infrastructure Dependencies, and Vendor Management
Essential Tasks:
Audit, Security, and Risk Accountability
Essential Tasks:
Hand Movement-Repetitive Motions, Finger Dexterity, Reading, Writing, Eye-hand coordination, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Hearing, Talking, Standing, Sitting, Walking
Work Environment:
Inside
013939
Functional Title:
Enterprise Application Administrator for eProcurement
Position Type:
Staff
Position Eclass:
EP - EHRA 12 mo leave earning
University Information:
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose Of The Organizational Unit:
The Purchasing department, which comprises Contract Management, Purchasing and PCards, is committed to providing professional and timely service to all our customers while driving innovation and process improvements that will support the missions of the University. The Purchasing department will continue to improve communications, promote the use of technology, and leverage the University’s purchasing power to increase the value of procured goods and services. This will be accomplished by providing outstanding customer service, first rate supply chain management, while maintaining unyielding integrity and adherence to the North Carolina State Administrative Code and UNCG Policies and Procedures.
The primary goal and objective of all purchasing activities at the University is to acquire the needs of the campus within statutory, regulatory and procedural guidance in an efficient and effective manner at a fair and reasonable cost with timely delivery and proper performance. As a ‘custodian of public monies’, the operating premise of the Purchasing Department is – integrity and professionalism.
Position Summary:
This position serves as the institutional Application Administrator and IT System Administrator for the University’s enterprise eProcurement and related financial systems supporting the Source-to-Pay lifecycle. This includes: JAGGAER eProcurement, and integrations with Emburse and Ellucian Banner, as well as backup administrator duties for systems such as PaymentWorks and PCard Administration.
System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may escalate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.
This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to University standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).
This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.
Minimum Qualifications:
- Bachelor’s degree from an appropriately accredited institution and two to four years of experience administering enterprise applications with system-wide impact, or an equivalent combination of education and experience.
- Demonstrated responsibility for system configuration, access management, integrations, and operational support.
- 5 years of experience serving as an application administrator for ERP, eProcurement, or financial management systems in higher education (e.g., Ellucian Banner, JAGGAER, Emburse, PaymentWorks).
- Experience managing vendor relationships, integrations, audits, and institution-wide system changes.
Salary commensurate with experience
Org #-Department:
Info Technology Services - 23101
Job Open Date:
04/09/2026
Open Until Filled:
Yes
FTE:
1.000
Type Of Appointment:
Permanent
Number Of Months Per Year:
12
FLSA:
Exempt
Percentage Of Time:
30
Key Responsibility:
Application Administration, Configuration Management, End-User Support
Essential Tasks:
- Acts as the system owner for the University’s eProcurement platform, including its modules (Invoicing, Sourcing, Supplier Management, Contracts, etc.), and related integrations.
- Owns system configuration, workflow design, security roles, permissions, and master data.
- Independently implements and maintains configuration standards that affect multiple departments and campus units.
- Analyzes business workflows and end-user processes for the purpose of configuring and enforcing standardized system behavior across departments and driving process efficiency through continuous improvement.
- Ensures configuration changes do not disrupt downstream systems or integrations.
- Supports end user business activities as needed and answers questions about system behavior (errors, features, and configuration options).
- Supports application-level reporting using system data and provides ad hoc reports to campus constituents using an appropriate mix of native application and enterprise reporting tools.
- Acts as backup administrator for designated applications.
20
Key Responsibility:
Change Awareness, Communication, and End User Impact Management
Essential Tasks:
- Evaluates software changes, patches, and enhancements for operational and integration impact.
- Performs impact analysis for configuration changes, upgrades, and integrations to ensure system behavior aligns with approved institutional standards and does not introduce downstream risk.
- Communicates changes to end users and stakeholders, coordinates testing for upgrades and new integrations and functionality, and mitigates disruptions to campus business processes.
Backup Coverage, Documentation, and Knowledge Transfer
Essential Tasks:
- Maintains end-user and technical documentation and supports cross-training to ensure coverage during absences or turnover, including updates to procurement website documentation.
- Maintains operational procedures, configuration documentation, and escalation paths to protect institutional continuity.
- Designs and delivers workshops / seminars / training to communicate with application users and stakeholders.
15
Key Responsibility:
Integrations, Infrastructure Dependencies, and Vendor Management
Essential Tasks:
- Manages and validates integrations between JAGGAER, Ellucian Banner (IFEP), Emburse, PaymentWorks, and identity management systems.
- Coordinates with infrastructure, identity, and ERP teams to resolve dependencies.
- Serves as the primary vendor liaison, manages escalated vendor support cases, evaluates vendor roadmaps, and determines upgrade timing.
Audit, Security, and Risk Accountability
Essential Tasks:
- Supports IT audits and compliance reviews by documenting access, configurations, and controls.
- Owns remediation of system-related audit findings.
- Ensures access is provisioned, reviewed, and removed in accordance with institutional policy and separation of duties principles.
Hand Movement-Repetitive Motions, Finger Dexterity, Reading, Writing, Eye-hand coordination, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Hearing, Talking, Standing, Sitting, Walking
Work Environment:
Inside