Enrollment Counselor

Job no: 494747

Work type: Administrative (Full Time)

Location: Remote (within United States)

Categories: Admissions/Recruiting/Enrollment

Job Title: Enrollment Counselor

Reporting Relationship: Associate Director

Unit: National & Global

Department: SEP Strategic Enrollment & Partnerships

Campus Location: Online/Remote

Summary of Position: The individual in this position has primary responsibility to assist prospective students through the enrollment process, as well as assist with the initial retention of students for assigned degree or certificate programs. As the primary representative of IWU to prospective students seeking to obtain a degree in one of the aforementioned areas, the person filling this position must have excellent knowledge of the degree programs and a superior general understanding of the target audiences for which the programs are designed. Working in consultation with the Associate Director of Enrollment, this person assists in developing and modifying plans to recruit, enroll, and retain students for these programs.

Duties And Responsibilities

• Apply the departmental enrollment and contact strategies to serve students in a timely manner through the process of discovery, application, admit, and enrollment process
• Supply accurate information regarding the various programs IWU offers to prospective students and influencers (e.g., employers, supervisors, etc.)
• Manage efforts and success to balance student recruitment activities (Calls, Texts, Talk Time, Emails, etc.) and student servicing activities (Applications, Clearing, Registration, and Class Close, Class Starts, etc.)
• Carry out other tasks as assigned that may lead to the development and success of the department and National & Global enrollment
• Initiate contact to a prospective student within a timely manner as detailed by departmental leadership
• Coach students through a healthy process of discovery and exploration of their education options, which include building rapport, uncovering concerns, exploring students' learning styles, and optimal fit enrollment options
• Accurately maintain student records in the contact management system to insure proper reporting, forecasting, and projecting of enrollment efforts and fruitfulness
  
  

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associate degree required
• Bachelor's degree preferred
  
  

Experience

• Minimum of one (1) year of experience in college recruitment, sales, marketing and/or public relations
  
  

Required Skills

• Superior communication skills (spoken, written, group, individual)
• Advanced computer skills with working experience in word processing, spreadsheets, database usage, e-mail, Internet, etc
• Salesforce experience a plus
• Ability to relate well to working professionals
• Ability to work independently, as well as with a team to collectively develop ideas and strategies to increase the success of the department, National and Global, and Indiana Wesleyan University as a whole.
• Excellent organizational ability
• Superior interpersonal skills
  
  

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 21 Nov 2025 Eastern Standard Time

Applications close: 21 Dec 2025 Eastern Standard Time

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