What are the responsibilities and job description for the Director, Student Access and Support Services position at Inside Higher Ed?
Category:: Full-time Staff
Subscribe::
Department:: Student Affairs - Student Support Services
Locations:: Lowell, MA
Posted:: Jun 17, 2026
Closes:: Jul 8, 2026 - 11:59 PM EDT
Type:: Full-time
Position ID:: 201671
About Middlesex Community College
Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.
The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.
Job Description
Title: Director, Student Access and Support Services
Unit: Non-Unit Professional (NUP)
Department: Student Support Services
Reports to: Assistant Dean of Student Support Services
Date: June 17, 2026
General Summary: The Director of Student Access and Support Services (SASS) provides leadership and oversight for disability services across both campuses. This role ensures institutional compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, supervises SASS staff, and coordinates accommodations and support services for students with documented disabilities. The Director also plays a central role in promoting accessibility, supporting faculty and staff, and advancing the College's commitment to equity and inclusion. The Director serves as a key resource for students, families, faculty, and external partners, ensuring that students with disabilities are fully integrated into the academic and co-curricular life of the College.
Duties And Responsibilities
Salary Range: $86,000 - $96,000 annually; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:
Hours: 37.5 per week, schedule to be determined upon hire
Expected Start Date: August 2026
Application Deadline: July 8, 2026
Application Instructions
All applicants must apply online by submitting:
The College will not sponsor applicants for work visas.
All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.
Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.edu.
Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3546 or careers@middlesex.edu.
Subscribe::
Department:: Student Affairs - Student Support Services
Locations:: Lowell, MA
Posted:: Jun 17, 2026
Closes:: Jul 8, 2026 - 11:59 PM EDT
Type:: Full-time
Position ID:: 201671
About Middlesex Community College
Middlesex Community College (MCC), established in 1970, provides access to affordable education to prepare individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.
The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a work environment where our employees feel supported and empowered to best serve our student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.
Job Description
Title: Director, Student Access and Support Services
Unit: Non-Unit Professional (NUP)
Department: Student Support Services
Reports to: Assistant Dean of Student Support Services
Date: June 17, 2026
General Summary: The Director of Student Access and Support Services (SASS) provides leadership and oversight for disability services across both campuses. This role ensures institutional compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, supervises SASS staff, and coordinates accommodations and support services for students with documented disabilities. The Director also plays a central role in promoting accessibility, supporting faculty and staff, and advancing the College's commitment to equity and inclusion. The Director serves as a key resource for students, families, faculty, and external partners, ensuring that students with disabilities are fully integrated into the academic and co-curricular life of the College.
Duties And Responsibilities
- Provide leadership, supervision, and daily support to SASS staff across both campuses.
- Manage hiring, onboarding, training, performance evaluation, and workflow in alignment with College policies and collective bargaining agreements.
- Guide staff in conducting assessments and using data analytics to inform program planning and improvement.
- Maintain and oversee the Accommodate system, including user access, group management, review of initial request forms, updates to semester dates, templates, and picklists, and the creation and analysis of reports.
- Oversee the review of disability documentation (e.g., provider forms, neuropsychological and psycho-educational evaluations) to determine eligibility and appropriate accommodations.
- Provide and supervise individualized case management for students with physical, sensory, mobility, and other disabilities.
- Coordinate specialized services such as scribes, CART providers, and ASL interpreters.
- Collaborate with campus partners to arrange room changes, furniture adjustments, and other accessibility related needs.
- Support students in selecting and using assistive technologies and ensure accessibility within online learning environments.
- Serve as a subject matter expert on assistive technologies and accessible digital content.
- Partner with Academic Technology to assist faculty in using Blackboard Ally and implementing accessible formats in the learning management system.
- Monitor emerging trends in information and communication technology (ICT) accessibility and recommend tools that enhance student learning and independence.
- Serve as a subject matter expert on building accessibility compliance.
- Provide consultation and training to faculty and staff on accommodations, accessibility practices, and digital accessibility standards.
- Oversee accessibility for events including commencement-related activities.
- Build and maintain strong partnerships with internal departments (including TRIO programs, ACE, OSE, etc.) and external agencies such as state human service organizations.
- Oversee the management of accommodated testing.
- Participate in college-wide initiatives, orientations, open houses, transition fairs, and community outreach events.
- Present information about SASS services to prospective and current students, families, and educators.
- Prepare departmental reports, including mid-term deficiency lists and year-end summaries.
- Work closely with the Assistant Dean of Student Support Services to monitor departmental operations, workflow, and program effectiveness.
- Contribute to the development of departmental goals, policies, and initiatives that advance student success and retention.
- Master's degree in Education, Counseling, Special Education, or a closely related field; minimum of three years of extensive experience working directly with individuals with disabilities, particularly recent experience supporting students with psychiatric and emotional disabilities, and working with diverse student populations in an education setting or comparable setting; or an equivalent combination of education, training, and experience
- Experience providing accommodations in a postsecondary setting to students with mobility, sensory, and psychiatric disabilities.
- Direct experience and ability with accessible digital content, assistive technologies, and supporting student with disabilities in an online learning environment. Possess technical skills using various tools and techniques to ensure electronic or information and communications technology accessibility on various platforms and willingness to learn.
- Direct experience and familiarity with UDL principles, Section 508 of the Rehabilitation Act, and/or assistive technology
- Excellent communication, organization, leadership, and planning skills.
- Experience with program and budget management.
- Experience implementing disability support services programs and providing case management.
- Demonstrated ability in staff development and supervision of employees.
- Ability or interest in learning American Sign Language preferred
- Bilingual proficiency a plus
Salary Range: $86,000 - $96,000 annually; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:
- High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
- Competitive Dental and Vision Plans
- Flexible Spending Account and Dependent Care Assistance programs
- Low-cost basic and optional life insurance
- Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
- 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
- Tuition Benefits for employees and dependents at state colleges and universities
- Short-Term Disability and Extended Illness program participation options
- Professional Development and Continuing Education opportunities
- Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
- Access to the Commonwealth's Mass4You, employee assistance program
- Free employee parking on Bedford and Lowell campuses
- Eligibility towards Public Service Loan Forgiveness (PSLF)
Hours: 37.5 per week, schedule to be determined upon hire
Expected Start Date: August 2026
Application Deadline: July 8, 2026
Application Instructions
All applicants must apply online by submitting:
- Cover Letter
- Resume
- Names and contact information for three (3) professional references
The College will not sponsor applicants for work visas.
All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.
Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.edu.
Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3546 or careers@middlesex.edu.
Salary : $86,000 - $96,000