What are the responsibilities and job description for the Classroom Consultant, Tier One position at Inside Higher Ed?
Department
ITS - Educational Technologies-606000
Career Area
Information Technology
Is this an internal only recruitment?:
No
Posting Open Date
04/16/2026
Application Deadline
04/30/2026
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Specialist - Contributing
Salary Grade Equivalent
DT10 / IT03
Working Title
Classroom Consultant, Tier One
Position Number
00037904
Vacancy ID
P020956
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
Monday-Thursday 11am-8pm, Friday 10am-7pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$50,321 - $65,869
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.
Position Summary
The Classroom Hotline is responsible for the instructional technology in more than 200 classrooms across campus. Our group designs, installs,supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 1) will not only have outstanding customer service skills, but will also have a solid working knowledge of classroom audio video equipment, including how systems are built, how they interact and how to complete basic trouble shooting, both remotely and in person under often time high stress situations (in the middle of a class with 300 students). The position will be in the Tier 1 group, which involves answering phone calls from instructors, conducting room demonstrations/training with instructors, trouble-shooting technical audio-video problems (both remotely and on-site), and equipment repair/installation. This position will also oversee the student employees who work for the Classroom Hotline.
Minimum Education And Experience Requirements
Ability to move 50 lbs, ascend ladder to troubleshoot AV equipment. Valid NC drivers license.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work, Shift work, Valid NC Driver’s License
ITS - Educational Technologies-606000
Career Area
Information Technology
Is this an internal only recruitment?:
No
Posting Open Date
04/16/2026
Application Deadline
04/30/2026
Position Type
Permanent Staff (SHRA)
Position Title
Technology Support Specialist - Contributing
Salary Grade Equivalent
DT10 / IT03
Working Title
Classroom Consultant, Tier One
Position Number
00037904
Vacancy ID
P020956
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
Hours Per Week
40
Work Schedule
Monday-Thursday 11am-8pm, Friday 10am-7pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range
$50,321 - $65,869
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose Of Organizational Unit
ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.
Position Summary
The Classroom Hotline is responsible for the instructional technology in more than 200 classrooms across campus. Our group designs, installs,supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 1) will not only have outstanding customer service skills, but will also have a solid working knowledge of classroom audio video equipment, including how systems are built, how they interact and how to complete basic trouble shooting, both remotely and in person under often time high stress situations (in the middle of a class with 300 students). The position will be in the Tier 1 group, which involves answering phone calls from instructors, conducting room demonstrations/training with instructors, trouble-shooting technical audio-video problems (both remotely and on-site), and equipment repair/installation. This position will also oversee the student employees who work for the Classroom Hotline.
Minimum Education And Experience Requirements
- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
- Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.
- Working knowledge of audio visual equipment and technology
- Basic trouble-shooting skills in the AV field
- Basic AV installation experience is required
- Proficient computer skills (MS Office suite, Windows OS, iOS basics)
- Customer support and service
Ability to move 50 lbs, ascend ladder to troubleshoot AV equipment. Valid NC drivers license.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work, Shift work, Valid NC Driver’s License
Salary : $50,321 - $65,869