Business and Administrative Operations Manager, Comptroller's Office

Business and Administrative Operations Manager, Comptroller's Office

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Business and Administrative Operations Manager, Comptroller's Office

Job Profile Title

Manager C, Business and Finance

Job Description Summary

The Business and Administrative Operations Manager is responsible for the overall administrative, operational, and financial management of the Comptroller's Office at Penn. This role is a key partner to senior leadership, providing program and project coordination, strategic administrative leadership, and operational support aligned with departmental and Division of Finance goals.

In addition to supporting the Comptroller's Office, this role is intentionally designed with flexibility and scalability to support cross-departmental initiatives and executive-level coordination across the entire Division of Finance. The position may be leveraged to provide centralized EA and administrative support across multiple departments as part of strategic consolidation efforts.

The ideal candidate will be a proactive, high-performing operations professional with a strong ability to manage multiple priorities and support complex organizational needs across a dynamic environment.

Job Description

Job Description

• Partner effectively with Comptroller's Office leadership in coordinating, developing, negotiating, and approving various programs supporting accounting and finance, tax and payroll compliance, gifts and accounting, etc.
• Provide accurate and timely administrative and financial service delivery to support various programs and initiatives designed to support compliance, policy, and operational initiatives.
• Lead and support standardization and consistency by creating and managing templates, tools, and workflows to ensure operational consistency and efficiency.
• Develop and refine internal policies, procedures, and communications to align with University-wide financial and compliance initiatives led by the Comptroller's Office to comply with institutional and regulatory compliance requirements.
• Standardize administrative processes by creating and managing templates, tools, and workflows to ensure operational consistency and efficiency. Ensure accurate and timely delivery of information, projects, and programs to support consistent financial policies, procedures, standards, and systems across Penn.
• Serves as a central liaison for key departmental and cross-divisional projects, as a project manager and administrative coordinator in collaboration with partners across the Division of Finance.
• Ensure financial and administrative compliance with institutional rules and regulations. Lead administrative planning to ensure business continuity and smooth execution of key deliverables across departments.
• Support and promote data governance practices, standardized data capture/gathering, reporting of various initiatives and projects across the Division of Finance.
• Facilitate creating, delivering, and disseminating new standard operating administrative operations across departments.
• Support and standardize data governance and metrics for reporting across the Division.
• Serve as a resource to other departments within the Division of Finance as needed, providing executive-level administrative support and program management in alignment with evolving business needs or during potential EA support consolidation initiatives.
• Maintain discretion and confidentiality while working with sensitive information and executive-level decision-makers.
• Perform additional duties as assigned.
  
  

Qualifications

• Bachelor's Degree and 3 to 5 years of experience or an equivalent combination of education and experience required.
• Five to seven years preferred of progressively greater responsibility with experience in one or more of the following areas: administrative operations and planning at the senior/executive level, accounting and finance analysis support and administration, reporting and executive University level communications and service delivery to high priority initiatives and senior level administration.
• Strong knowledge of administrative/financial management, financial systems/training, and various programs that support clerical/administrative tracking, facilities requests, University-wide committee work, and program/project management.
• Demonstrated ability to manage multiple responsibilities and projects in a time-sensitive manner while working effectively with a wide variety of internal and external partners at the staff and senior level.
• Proven ability to interact with tact, diplomacy, and clear communication with all levels of senior leadership, internal and external to the organization.
• Experience and demonstrated skills/experience working with confidential and sensitive information. Ability and willingness to shift priorities and focus based on business needs and key initiatives driven by the Comptroller's Office, entire Division of Finance departments, and the University at large.
• Able to work under tight deadlines and conditions accurately, quickly, and efficiently. Work well in a fast-paced environment and demonstrate skills in managing conflicting priorities and deadlines with ease.
  
  

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Finance

Pay Range

$76,000.00 - $110,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  
  

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Franklin-Building/Business-and-Administrative-Operations-Manager--Comptroller-s-Office_JR00113323

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