Box Office Manager

Requisition Number:

S3109

Position Number:

998588

Position Classification Title:

Business Services Coordinator

Functional Title:

Box Office Manager

Position Type:

Staff

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

The primary mission of the College of Visual and Performing Arts is to provide the highest quality, comprehensive training in performance, education, and the historical and theoretical aspects of Art, Arts Administration, Dance, Music, and Theatre. The College is comprised of the School of Art, School of Dance, School of Music, School of Theatre, and the Arts Administration program. The College of Visual and Performing Arts has approximately 1,303 students and 135 full/part time faculty and staff.

Position Summary:

The Box Office Manager oversees ticketing operations and fiscal management for the College of Visual and Performing Arts (CVPA), supporting approximately $1.1 – $1.3 million in annual ticket revenue. The position exercises independent judgment in financial administration, including revenue forecasting, reconciliation oversight, fund transfers, and event settlement.

This role ensures compliance with University fiscal policies, internal controls, and PCI standards, while maintaining the integrity of all Box Office financial transactions. The position also directs daily operations, supervises student staff, and coordinates with academic and administrative units to support ticketed events and facility usage.

Minimum Qualifications:

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION OR A RELATED DISCIPLINE; OR AN EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Accounting, Finance, Arts Administration, or a closely related discipline.
• Experience managing ticketing operations, revenue reconciliation, or cash handling in a performing arts, higher education, or similar multi-unit environment.
• Demonstrated experience with financial reporting, account reconciliation, and budget management.
• Experience using ticketing systems (e.g., Etix or similar platforms) and financial systems (e.g., Banner or equivalent ERP).
  
  

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions To Applicants:

• Applicants are required to upload:
• A CV/resume
• Cover letter
• A list of three refences giving the name, company, email address and phone number.
  

Recruitment Range:

$48,144 – $50,002

Org #-Department:

Dean's Office - VP - 12601

Work Hours Of Position:

8 am - 5 pm, M-F, flexible due to events outside normal business hours.

Number Of Months Per Year:

12

Job Family:

Administrative & Managerial

Career Banded Title:

Business Services Coordinator

Open Date:

04/07/2026

Close Date:

04/24/2026

FTE :

1.000

FLSA:

Non-Exempt

Key Responsibility:

Revenue Accounting, Reconciliation and Financial Records Management

Essential Tasks:

• Maintain and reconcile financial records associated with ticketed events and performances across the College of Visual and Performing Arts and external campus users.
• Monitor ticket sales activity within the Etix system and reconcile event-level revenue against university financial systems.
• Prepare and validate event settlement documentation, ensuring accuracy of gross sales, fees, and net distributions.
• Investigate and resolve discrepancies related to ticket revenue, deposits, and settlement reporting.
  
  

Key Responsibility:

Revenue Distribution and Interdepartmental Financial Transfers

Essential Tasks:

• Execute internal financial transfers distributing ticket revenue to appropriate university funds, including trust and non-state accounts.
• Coordinate revenue allocation across multiple academic units and other university departments.
• Ensure compliance with institutional accounting practices related to receipt-generated revenue and fund distribution.
• Maintain documentation supporting all financial transfers for audit and reporting purposes.
  
  

Key Responsibility:

Deposits, Merchant Services, and Cash Management Oversight

Essential Tasks:

• Verify and submit daily credit card and cash deposits to the Cashier’s Office in accordance with university procedures.
• Reconcile monthly merchant services reports, including credit card activity, fees, discrepancies, and chargebacks.
• Monitor transaction integrity and ensure proper handling of receipt-generated funds.
• Serve as primary point of review for issues related to payment processing and merchant activity.
  
  

Key Responsibility:

Event Financial Operations and Settlement Authorization

Essential Tasks:

• Oversee financial processing for all ticketed events, including validation of settlement figures and supporting documentation.
• Review and authorize payment amounts to external entities or vendors utilizing box office services.
• Ensure all financial components of events are accurately accounted for and documented.
• Support complex event structures involving multiple participating units and revenue-sharing arrangements.
  
  

Key Responsibility:

Personnel Supervision and Operational Oversight

Essential Tasks:

• Supervise graduate and undergraduate student staff assigned to box office operations.
• Oversee daily operational procedures including cash handling, reconciliation, and customer service practices.
• Train and guide student employees on financial controls, ticketing procedures, and system use.
• Ensure adherence to established operational and financial protocols.
  
  

Key Responsibility:

Purchasing, Reimbursements, and Operational Support

Essential Tasks:

• Process reimbursements and procurement transactions related to box office and event operations.
• Purchase and maintain operational supplies necessary for ticketing and front-of-house functions.
• Ensure transactions comply with university procurement and financial policies.
• Maintain supporting documentation for all expenditures and reimbursements.
  
  

Competency:

Information Processing and Decision Making

Competency Description:

• Ability to assess and resolve problems that require research and review of policy and procedures.
• Ability to analyze moderately complex business operations and financial statements.
• Ability to make recommendations for approval.
  
  

Competency Level:

Advanced

Competency:

Business and Records Administration

Competency Description:

• Ability to manage a variety of business and records functions.
• Ability to perform research, data collection, analysis of information, and report writing.
• Ability to interpret policies and procedures to facilitate and ensure the application of sound business practices.
• May require the ability to integrate policies and procedures with work units external to the organization.
  
  

Competency:

Communication

Competency Description:

• Ability to develop and edit written documents and reports of information that usually spans across functional areas.
• Ability to provide documentation to explain and support conclusions.
• Ability to communicate interpretative information that spans across functional areas.
• Ability to respond to non-routine inquiries.
  
  

Competency:

Planning and Organizing Work/Supervision

Competency Description:

• Ability to coordinate and direct work unit activities.
• Ability to develop new processes or procedures.
• Ability to supervise staff and student workers in applying operational policies and procedures.
  
  

Competency:

Financial Management

Competency Description:

• Thorough knowledge of the organization’s accounting and budget procedures.
• Ability to approve expenditures and manage a unit or program budget typically comprised of several funding sources.
• Ability to compile and summarize financial data to participate in budget analysis and forecasting.
  
  

Physical Effort:

Hand Movement-Repetitive Motions - f, Hand Movement-Grasping - c, Holding - c, Finger Dexterity - c, Reading - c, Writing - c, Eye-hand coordination - f, Hearing - c, Talking - c, Standing - f, Sitting - f, Walking - o, Lifting-0-30 lbs. - o

Work Environment:

Inside - c, Overtime - o