What are the responsibilities and job description for the Athletic Ticket Office Student Assistant position at Inside Higher Ed?
Job Title
Athletic Ticket Office Student Assistant
Requisition Number
DU11635
Department Name
12D00:UKAA - Administrative Support
Work Location:
Lexington, KY
Salary Range
Starting at $10.00 per hour. Higher rate possible for working special events and football game days
Type Of Position
Student
Position Time Status
Part-Time
Required Education
High School Degree; Must be currently Enrolled/Registered student attending the University of Kentucky.
Required Related Experience
High School Degree & some customer service experience.
Required License/Registration/Certification
None
Physical Requirements
To be able to lift, push or pull objects up to 25 lbs.
Shift
Office hours: Monday – Friday may be available based on office needs.
Athletic Events: Weeknights and weekend athletic events: Required to work all home football games and select athletic events for all 7 other UK Athletic ticketed sports throughout the season, and other events hosted by UK Athletics.
Job Summary
In accordance with established policies and procedures, provide exceptional customer service over the phone and in person at the ticket office. Answer customer inquiries and process ticket sales via phone, mail, and walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to mobile ticket help zones, the compliance pass entrance, will call distribution and scanning operations.
Must be able/willing to work some nights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events. Perform other tasks as assigned by Ticket Office staff.
Please attach a resume, cover letter and a copy of your UK class schedule. Please attach a copy of your class schedule under specific request one.
Skills / Knowledge / Abilities
Experience in a customer service position, both in person and over the phone. Familiarity with MS Office applications (Word/Excel). Applicants should be dependable, punctual, and possess effective communication and problem solving skills, as well as strong attention to detail. Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Must be able to multi-task and work in a fast-paced environment
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
Some college education & 1-2 Years Customer Service Experience
Deadline To Apply
04/30/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Athletic Ticket Office Student Assistant
Requisition Number
DU11635
Department Name
12D00:UKAA - Administrative Support
Work Location:
Lexington, KY
Salary Range
Starting at $10.00 per hour. Higher rate possible for working special events and football game days
Type Of Position
Student
Position Time Status
Part-Time
Required Education
High School Degree; Must be currently Enrolled/Registered student attending the University of Kentucky.
Required Related Experience
High School Degree & some customer service experience.
Required License/Registration/Certification
None
Physical Requirements
To be able to lift, push or pull objects up to 25 lbs.
Shift
Office hours: Monday – Friday may be available based on office needs.
Athletic Events: Weeknights and weekend athletic events: Required to work all home football games and select athletic events for all 7 other UK Athletic ticketed sports throughout the season, and other events hosted by UK Athletics.
Job Summary
In accordance with established policies and procedures, provide exceptional customer service over the phone and in person at the ticket office. Answer customer inquiries and process ticket sales via phone, mail, and walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to mobile ticket help zones, the compliance pass entrance, will call distribution and scanning operations.
Must be able/willing to work some nights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events. Perform other tasks as assigned by Ticket Office staff.
Please attach a resume, cover letter and a copy of your UK class schedule. Please attach a copy of your class schedule under specific request one.
Skills / Knowledge / Abilities
Experience in a customer service position, both in person and over the phone. Familiarity with MS Office applications (Word/Excel). Applicants should be dependable, punctual, and possess effective communication and problem solving skills, as well as strong attention to detail. Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Must be able to multi-task and work in a fast-paced environment
Does this position have supervisory responsibilities? :
No
Preferred Education/Experience
Some college education & 1-2 Years Customer Service Experience
Deadline To Apply
04/30/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $10