Assistant Director of Communication Lab

Position Number:

001513

Functional Title:

Assistant Director of Communication Lab

Position Type:

Administration - Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and strive to provide service, leadership, and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing, and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of University Advising, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRIO Programs, UNCG Guarantee, GEAR UP UNCG, the STEM Learning Center, and the Communication Lab.

Position Summary:

The Communication Lab is an integral component of the Division of Student Success. The Assistant Director (with a focus on written communication) will support the Director in enhancing students’ writing skills across disciplines, focusing on one-on-one consultations and active learning strategies. This role involves overseeing the day-to-day operations of both the physical and online Communication Lab, assisting in staff training, and contributing to program development that aligns with the Lab’s commitment to fostering inclusive and engaging communication support for a diverse student population.

Minimum Qualifications:

• Master’s degree in English, Education, or a closely related field.
• Minimum 3 years of experience in writing center support, communication center support, or academic support services.
• Demonstrated knowledge of writing center pedagogy and student-centered tutoring approaches.
• Experience in training and supervising student workers in an academic support setting.
• Experience and expertise in teaching at the college level in English or a related field.
• Strong commitment to promoting diversity, equity, and inclusion within the academic community.
  
  

Preferred Qualifications:

• Prior experience in a leadership or supervisory role within a writing center or communication center.
• Proficiency with digital platforms, such as Microsoft 365 and online tutoring tools.
• Experience in curriculum development and working with faculty to integrate writing support into coursework.
• Record of engaging in research or assessment related to writing center effectiveness and student outcomes.
  
  

Recruitment Range:

$47,379 - $50,000

Org #-Department:

Communication Lab - 10908

Job Open Date:

02/18/2026

For Best Consideration Date:

02/25/2026

Open Until Filled:

Yes

FTE:

1.000

Type Of Appointment:

Permanent

Number Of Months Per Year:

12

FLSA:

Exempt

Percentage Of Time:

40%

Key Responsibility:

Center Operations and Management

Essential Tasks:

• Assist in managing the Communication Lab’s daily operations, ensuring effective service delivery in both in-person and online formats.
• Support program development and innovation to meet the evolving writing needs of UNCG students.
  
  

Percentage Of Time:

30%

Key Responsibility:

Staff Training and Development

Essential Tasks:

• Contribute to the recruitment, training, and evaluation of student staff, emphasizing best practices in writing tutoring and peer support.
• Develop and facilitate ongoing professional development opportunities for staff to enhance their tutoring skills and knowledge.
• The AD may be asked to teach the training course for undergraduate consultants up to once yearly.
  
  

Percentage Of Time:

15%

Key Responsibility:

Assessment and Continuous Improvement

Essential Tasks:

• Collaborate with the Director in conducting assessments and research initiatives to measure the Communication Lab’s impact on student writing competencies and identify areas for improvement.
  
  

Key Responsibility:

Outreach and Collaboration

Essential Tasks:

• Assist in fostering partnerships with academic departments to integrate writing support into the curriculum and participate in campus-wide initiatives that promote academic success and retention.
  
  

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - F, Lifting-0-30 lbs. - O

Work Environment:

Driving - Car/Truck - O, Inside - C, Overtime - O