Administrator - Endpoint Solutions

Administrator - Endpoint Solutions

Fox Valley Technical College

Job Category

Regular Support Staff

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

Job Description Summary

The Endpoint Solutions Administrator is responsible for implementing and administering the organization's endpoint management and experience solutions, ensuring endpoints have the configurations and software necessary for business operations. The administrator will ensure comprehensive and consistent administration of managed endpoints, throughout their lifecycle, in alignment with organizational security controls. In addition, this role will administer client operating systems, Tier-2 directory and policy objects, and servers as necessary to support endpoint administration.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Establish and govern Endpoint Lifecycle Management (ELM) practices to ensure efficient and comprehensive monitoring and management of client endpoints throughout their lifecycle.
• Implement and administer endpoint management solutions, aligned with ELM practices and organizational security controls, to centrally manage and secure client endpoints.
• Create, maintain, and apply endpoint configuration profiles to ensure consistent and standardized configurations that comply with organizational security controls.
• Design, build, and maintain deployment and updating processes for client endpoint operating systems and software.
• Maintain managed software catalogs to ensure users have self-service access to trusted, vetted, and up to date software.
• Streamline ELM processes through integration, automation, and continuous improvement activities.
• Design and administer the server OS and application components of the organization's ELM and assigned 3rd party software solutions.
• Administer client operating systems.
• Research and implement new or unused client operating system features.
• Administer Tier-2 directory and policy objects in alignment with security and configuration standards for enterprise domain services.
• Implement and administer Virtual Desktop Infrastructure (VDI) solutions, ensuring their availability, reliability, and secure operation.
• Manage virtual desktop images, templates, and pools.
• Align virtual desktop offerings with the business and instructional needs of the organization.
• Monitor and continuously improve the performance, stability, security, and usability of VDI solutions.
• Design and administer the server infrastructure and server OS components of the organization's VDI solutions.
• Participate in the department's Vulnerability Management program to regularly identify, assess, prioritize, and remediate security weaknesses across infrastructure, systems, and endpoints in collaboration with IT and business stakeholders.
• Maintain a roadmap of prioritized projects and a portfolio of active projects using the department's process for managing projects.
• Enable telemetry of log, event, and behavioral data by integrating endpoints with Security Information and Event Management (SIEM) systems.
• Provide escalated support for responsible systems and processes.
• Establish and manage the access, processes, and documentation needed to enable pre-escalation support, and collaborate with pre-escalation support teams on additional support opportunities.
• Maintain documentation for processes, standards, and configurations to ensure consistency and continuity in operations.
• Stay up to date on relevant technology changes, recommend and implement new features in accordance with change management controls.
  
  

Non-Essential Functions And Responsibilities

• None.
  
  

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 5 years of experience implementing and administering endpoint management solutions, Microsoft System Center Configuration Manager (SCCM) preferred.
• 3 years of experience implementing and administering Virtual Desktop Infrastructure (VDI) solutions, Citrix VDI administration preferred.
• Experience administering client operating systems, including but not limited to Microsoft Windows and macOS.
• Experience administering enterprise domain services objects for endpoints.
• Strong analytical, investigative, and troubleshooting abilities.
• Excellent communication, collaboration, and documentation skills.
  
  

Licenses, Certifications, And Other Requirements

• Microsoft Certified Endpoint Administrator, or similar relevant certification, preferred.
• Citrix Certified Virtualization Associate, or similar relevant certification, preferred.
• Jamf Certified Tech, or similar relevant certification, preferred.
  
  

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Work Environment

• Work will be completed in a hybrid environment, both in person and virtually.
  
  

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.
  
  

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Range: $38.20 - $44.94 per hour.

Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.

Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.

For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).

To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Administrator---Endpoint-Solutions_JR2026-1616

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

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