Academic Learning Coordinator

Requisition Number:

S3098

Position Number:

997964

Position Classification Title:

Student Services Specialist

Functional Title:

Academic Learning Coordinator

Position Type:

Staff

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

This is a new position created to support the launch of the Cole Levin Center for Art and Human Understanding at the Weatherspoon Art Museum on UNCG’s Millennial Campus in 2026. It is entirely supported by funds given for this purpose by Carol Cole Levin.

Position Summary:

The Academic Learning Coordinator monitors the operations of the Weatherspoon Art Museum’s object-based teaching spaces within its Cole Levin Center for Art and Human Understanding, serves as the initial point of contact for the Center, and schedules and supports all academic and educational programming at the Weatherspoon.

Minimum Qualifications:

BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions To Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number
  
  

Recruitment Range:

$45,555 – $46,157

Org #-Department:

Weatherspoon Art Museum - 11001

Work Hours Of Position:

8 A.M - 5 P.M., M-F, some weekends and evenings

Number Of Months Per Year:

12

Job Family:

Information & Education

Career Banded Title:

Student Services Specialist

Open Date:

03/24/2026

Close Date:

04/20/2026

FTE :

1.000

FLSA:

Non-Exempt

If Time-limited, Please Specify End Date For Appointment.:

Full time, funded for 5 years with possibility of renewal

Key Responsibility:

Student Work Scheduling and Supervision

Essential Tasks:

• Hires, schedules, and supervises student workers who serve as greeters at the Center’s reception desk and provide other support.
  
  

Key Responsibility:

Academic Activities Facilitation

Essential Tasks:

• Assists the academic programming curators in planning and implementing learning events.
• Tasks may include developing production schedules, preparing teaching materials, placing catering orders, setting up event furniture and technology, and day-of event management.
• Assists curators as needed in producing educational materials.
  
  

Key Responsibility:

Data management

Essential Tasks:

• Tracks attendance and participation across all types of academic engagement (visits, study sessions, and programs), analyzes data, and creates reports and presentations for planning and evaluative purposes.
  
  

Key Responsibility:

Administration

Essential Tasks:

• Schedules all academic visits, inclusive of university guided visits, community guided visits, and collection study sessions.
• Works closely with both faculty and community members requesting visits or study sessions, pairing requests with the appropriate staff member or volunteer docent, and updating the museum calendar with all relevant details.
• Manages educational program reservations and space requests.
• Leads necessary cross-departmental communication and planning for the set-up and rotation of artworks used in collection study sessions.
  
  

Competency:

Managing Work Processes

Competency Description:

• Ability to communicate and work with employees to gain understanding of a commitment to set work standards, processes, and procedures; Ability to provide ongoing feedback to employees on performance expectations and identifies and suggests areas of improvement.
• Ability to create and facilitate learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations.
• Ability to provide directional input on program services.
  
  

Competency Level:

Journey

Competency:

Decision Making

Competency Description:

• Ability to recommend approaches to solving routine problems relating to programmatic requirements or standards.
  
  

Competency Level:

Contributing

Competency:

Coordination-Operations

Competency Description:

• Ability to coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.
  
  

Competency:

Program Management

Competency Description:

• Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue. Initiate creative programming to engage student participation.
• Ability to collect, research, and analyze information for processing, monitoring, or measuring data.
• Ability to develop some internal processes and prioritizes workload.
• Ability to generate non-standard reports.
• May require ability to function as a team member of more than one student service program team or specific area of expertise.
• May require ability to assign and review the work of others.
• Ability to mentor and assist others in various areas of technical expertise.
• Ability to conduct training for groups and individuals.
  
  

Competency:

Client/Customer Service

Competency Description:

• Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area.
• Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues.
• Ability to recognize how individual decisions impact other program areas and their goals.
• Ability to employ de-escalation techniques and conflict management strategies when appropriate.
• Ability to understand the role of clients in their work environment.
  
  

Competency:

Information/Records Administration

Competency Description:

• Ability to perform research, data collection, and analysis of information, and report writing.
• Ability to utilize, reconcile, and manipulate data from different internal and external software systems.
• Ability to apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.
  
  

Competency:

Managing Work and Performance

Competency Description:

• Ability to monitor work of student workers and staff, closely and ongoing, to assess and problem-solve.
• Ability to review performance on a daily basis and provide suggestions and gives instructions for improving work.
  
  

Physical Effort:

Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Vision-Visual inspection - O, Talking - O, Standing - O, Walking - O, Lifting-0-30 lbs. - O

Work Environment:

Driving - Car/Truck - O, Outside - O