What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Inovar Packaging?
About Us
Cimarron Label, an Inovar Packaging Group company, is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer-driven, team-oriented, and built on win-win partnerships.
Why Join Us?
- Competitive pay and a performance-based bonus program
- Comprehensive benefits package (medical, dental, vision, life, short/long-term disability)
- 401(k) Retirement Plan with a generous company match
- Paid Time Off (PTO)
- Career growth opportunities within a rapidly expanding company
Job Title
Customer Service Representative
Job Summary
We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.
Key Responsibilities
- Interact with customers via phone, email, chat, or in-person to support product and service inquiries.
- Collect, enter, and confirm orders for new products or additional services.
- Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed.
- Ensure timely and accurate resolution of customer issues.
- Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions.
- Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery.
- Support artwork routing, proof approvals, and job tracking to keep projects on schedule.
Required Skills & Abilities
- Excellent written and verbal communication.
- Strong customer-service orientation with a solution-driven approach.
- Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx).
- Ability to navigate multiple priorities while maintaining attention to detail.
Education & Experience
- High school diploma or equivalent.
- Previous customer service experience required; manufacturing or packaging label experience is a plus.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Occasional standing and movement as needed.
Why This Role Matters
Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end-to-end order process. If you're passionate about building client relationships, solving problems, and working in a fast-paced, evolving manufacturing environment, this role is for you.
Salary : $23 - $26
