What are the responsibilities and job description for the Patient Access Specialist Sr - Neurosurgery Clinic position at Inova Health System?
Fairfax Hospital - Neurosurgery Clinic is looking for a dedicated Patient Access Specialist Sr. to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
The Patient Access Specialist Senior serves as a subject matter expert and mentor, resolving escalations and supporting quality assurance across patient access functions. This role may train peers, troubleshoot system issues, and contribute to process improvements. The Patient Access Specialist Senior may be responsible for one or more of the following duties and responsibilities:
Patient Access Specialist Sr Job Responsibilities:
- Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
- Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
- Case Management Tasks: Audits referrals and supports escalations.
- Financial Counseling: Conducts financial reviews and mentors staff.
- Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
- Inquiries & Patient Concerns: Handles escalations and analyzes trends.
- Kiosk: Analyzes performance and trains staff on patient kiosks.
- Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
- Referrals: Audits referral workflows and mentors staff.
- Scheduling: Schedules surgeries and verifies readiness.
- Transport: Solves transport issues and audits logs.
- Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
- Utilization Review Coordination: Supports escalations for medical necessity.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Minimum Qualifications:
- Education: High School or GED
- Experience: 2 years of patient access experience
Preferred Qualifications:
- Experience: Current experience working in Patient Access
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Salary : $5,250