Manager, Telecommunications

Inova IT Voice Engineering is looking for a dedicated Manager, Telecommunications to join the Team. This hybrid role will be full-time working day-shift Monday – Friday located in Fairfax, VA.

The Manager, Telecommunications manages all aspects of the Telecommunications department while ensuring operational effectiveness. Develops and monitors compliance with operating and capital budgets to ensure cost efficiencies. Ensures quality improvement methods for meeting and exceeding customer satisfaction.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
  

Manager, Telecommunications Responsibilities:

• Oversees department to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.

• Directs and/or participates in the evaluation of new Telecommunications technology, products and services.

• Reviews Telecommunications service requests and solutions for appropriateness, cost efficiency, feasibility and priority.

• Develops service-level agreements for critical customer support arenas.

• Monitors service levels and customer satisfaction against service targets. Evaluates/implements opportunities for process improvement.

• Provides consultation to customers on Telecommunications applications and technologies to meet business or clinical requirements.

• Ascertains acceptable vendor performance criteria as well as monitor compliance.

• Establishes customer service, documentation and communications standards for the team.

• Monitors departmental expenditures and resolves discrepancies to ensure budget compliance while preparing variance reports.

• Performs other duties as assigned.
  

Minimum Qualifications:

• Education: Bachelor's degree; or Associate’s degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required

• Experience: 5 years of relevant experience
  

Preferred Qualifications:

• Current Cisco certification preferred.

• Previous experience working with Avaya preferred.