Customer Service and Scheduling Assistant

Job Type: Part-time position transitioning to full-time within six months. A comprehensive benefits package will be available upon full-time employment.

Schedule:

• Monday through Friday

Location:

• In-person position based in Romeo, Michigan

Job Description

We are seeking a Service Coordinator Assistant to provide administrative support to our service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment. You will balance customer communication, scheduling, and administrative responsibilities to help keep our service operations running efficiently.

Key Responsibilities

• Answer inbound customer calls with warmth, professionalism, and a positive attitude.
• Schedule service appointments by coordinating customer availability and technician schedules.
• Communicate effectively with customers, service technicians, and internal team members.
• Update and maintain customer records, databases, and service documentation.
• Order equipment and materials needed for service jobs.
• Prepare and transmit reports as required.
• Adapt to customer needs and handle conversations with professionalism, patience, and care.
• Perform local errands and deliveries when necessary to support department operations.

Qualifications

Experience

• Experience in scheduling, coordination, or administrative support is preferred.
• Customer service experience is highly desirable.
• Comfortable working in a fast-paced, team-oriented environment.
• Experience with Sage software is a plus.

Skills

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using technology and learning new software systems.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving skills and a proactive approach to work.

You'll Thrive in This Role If You:

• Are naturally friendly, approachable, and easy to talk to.
• Stay organized and pay close attention to details.
• Communicate clearly, confidently, and professionally.
• Remain calm and positive in busy environments.
• Take ownership of your responsibilities and follow through on commitments.
• Enjoy helping customers and supporting a collaborative team.

Education

• High School Diploma or equivalent required.

License/Certification

• Valid Driver's License required.
• Reliable transportation required.