Customer Service & Sales Scheduling Coordinator (Seasonal)

All Brick Design is a premier masonry, brick repair, and hardscape company serving Southeast Michigan. We are known for our craftsmanship, professionalism, and customer experience. As we enter our busy season, we are hiring a Customer Service & Sales Scheduling Coordinator to serve as the front-line point of contact for our customers and sales team.

Position Overview

This is a seasonal (March-October), full-time, in-office position focused on customer service, phone management, and sales appointment scheduling. You will be the first voice customers hear and play a critical role in keeping our sales pipeline organized and moving efficiently.

This position requires someone who is highly dependable, self-motivated, and able to work independently. We are looking for someone who takes ownership of their responsibilities, follows established processes, and can be trusted to complete daily tasks consistently without constant supervision.

Key Responsibilities

Customer Service & Phone Support

• Answer incoming calls promptly and professionally
• Contact warm leads who have requested information or shown interest in our services
• Provide accurate information and assist customers with questions
• Maintain a calm, friendly, and solution-focused attitude
• Deliver a positive first impression for every customer

Sales Appointment Scheduling

• Schedule and confirm sales appointments
• Coordinate appointment calendars for the sales team
• Manage reschedules, follow-ups, and customer communications
• Document all customer interactions accurately

Office & Administrative Support

• Enter and update customer and project information in CRM systems
• Maintain accurate notes, files, and records
• Support office operations with clerical and organizational tasks
• Ensure information is complete and properly documented
• Assist with special projects and administrative tasks as needed

What We're Looking For

• Strong organizational and time-management skills
• Confident and professional phone presence
• High attention to detail and accuracy
• Ability to handle multiple calls and tasks in a fast-paced environment
• Comfortable using computers, CRM systems, and office software
• Prior customer service, scheduling, or administrative experience preferred
• Self-starter with a strong work ethic and sense of accountability
• Able to work independently and manage responsibilities without constant direction
• Proactive problem-solver who takes initiative rather than waiting to be told what to do
• Consistent and reliable in completing daily tasks and follow-up activities
• Comfortable following established systems and procedures
• Able to stay productive during slower periods by identifying opportunities to help customers and support the team
• Strong sense of ownership and pride in delivering an exceptional customer experience

Schedule

• Full-time
• Monday through Friday
• In-office position
• March 2 – October 31
• Clinton Township, MI

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Application Question(s):

• In 2-4 sentences, tell us why you are specifically interested in this position at All Brick Design and how your skills would help you succeed in this role.

Work Location: In person

Salary : $18 - $22