Front Desk Manager

Overview
We are seeking an energetic and highly organized Front Desk Manager to lead our front office operations with enthusiasm and precision. This role involves managing daily administrative functions, ensuring exceptional customer service, and maintaining a smooth flow of communication within the organization. As the first point of contact for guests, you will set the tone for a welcoming and professional environment. Your proactive approach, combined with strong office management skills, will drive efficiency and foster positive interactions across all departments.

Key Responsibilities

Manage front desk agents and their completion of all tasks

Complete scheduling

Complete annual reviews and maintain disciplinary actions when appropriate

Understand, execute, and review Rooms and Rates Policy.

Continually train front desk staff

Create and constantly review and maintain budget for Front Desk and Recreation Dept if necessary.

Complete weekly payroll

Maintain communication with Management Team and all employees

Monitor financial objectives; revenues, ADR, CPOR, and payroll expenses

Complete all projects assigned by GM and Corporate Executives

Order supplies for the front desk.

Help design and develop procedures, policies, and operations of resort to meet brand requirements

Assist in resolution of all guest issues to achieve the highest possible guest satisfaction ratings

Maintain Petty Cash bags for manager, front desk and recreation dept’s

Communicate changes in procedures or policies to staff

Achieve the highest possible guest satisfaction ratings.

Skills Required

Strong communication and interpersonal skills

Strong computer skills

Attention to detail

Demonstrate a positive attitude towards changes, have flexibility

Strong ability to multi-task and work well under pressure

Strong Customer Service skills

Ability to train and teach

Possess a knowledge for budgeting and scheduling

Ability to read, analyze and interpret business report and correspondence

Ability to work through problems by, collecting information, verifying facts and establishing conclusions and taking appropriate actions

Ability to work regardless of weather conditions

Ability to stand, walk, or sit for more than 75% of work day

Vision that allows for close and distant focus and peripheral and depth perception

Be available to take work related calls at all hours

Education/Experience

Two years of previous management experience in a high quality resort, hotel, or related facility

College degree in business or manager or equivalent experience in related field

Expected Conduct

Set the standard for professional behavior at all times

Be knowledgeable of, practice and reinforce good business practices relating to harassment, discrimination and hostile environments in the workplace

Remain aware and compliant with company policy and government regulations in regards to employment practices, as communicated by the Human Resources Department

Remain calm during stressful and hectic periods

Arrive at and depart from work according to schedule, or as needs dictate

Make arrangements for job duties to be fulfilled during periods when you will not be present

Always present a positive attitude about the Company and co-workers

Abide by the words and intent of the Company Credos

Pay: From $45,300.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• Do you require US Sponsorship?

Experience:

• previous management: 2 years (Preferred)

Work Location: In person

Salary : $45,300