What are the responsibilities and job description for the ServiceNow Developer position at INNOVIT USA INC?
Job Details
Responsibilities
- Design, develop, and implement ServiceNow solutions, including customizations and integrations.
- Collaborate with stakeholders to gather, analyze, and refine requirements.
- Customize and configure ServiceNow applications, modules, and workflows.
- Troubleshoot and resolve technical issues on the ServiceNow platform.
- Develop and maintain technical documentation, including system designs and user guides.
- Mentor junior developers and contribute to the team s technical growth.
- Stay updated on the latest ServiceNow features and industry best practices.
- Ensure compliance with coding standards, security policies, and best practices.
- Conduct code reviews and actively participate in design discussions.
- Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
Qualifications:
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- Bachelor s degree in Computer Science, Information Technology, or a related field.
- At least 5 years of hands-on experience with ServiceNow development and administration.
- Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
- Strong understanding of ITSM and ITOM processes, including workflows and automation.
- Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
- Familiarity with Agile/Scrum methodologies for project delivery.
- Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
| Skill | Required / Desired |
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| ServiceNow platform expertise (development, configuration, integration). | Required |
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| JavaScript and scripting knowledge. | Required | ||
| API integration (REST/SOAP web services). | Required |
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| ITSM and ITOM process optimization. | Required |
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| ITSM, CSM, HAM experience | Required |
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| Agile/Scrum project delivery. | Required |
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| Technical documentation and system design. | Required |
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| Troubleshooting and analytical thinking. | Required |
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