What are the responsibilities and job description for the Veterinary Client Service Representative position at Innovetive Petcare?
Department: Receptionists
Location: Cookeville, Tennessee
Are you a people-loving animal enthusiast who thrives in a fast-paced, purpose-driven environment? Do you want to be part of a veterinary team that values teamwork, communication, and personal growth?
Copeland Veterinary Hospital in Cookeville, TN, a proud member of the Innovetive Petcare family, is looking for a Full-Time Veterinary Receptionist to join our close-knit team.
This isn’t just a front desk job—it’s your chance to create meaningful connections with pet parents while supporting the care of the animals they love. If you're energetic, detail-oriented, and ready to grow in the veterinary field, this could be the perfect opportunity.
Location: 821 E 10th St, Cookeville, TN 38501
Compensation: Starting at $14.00 /hour (based on experience and skill level)
Schedule: Rotating schedule with availability for evenings, weekends, and holidays
Some of the responsibilities you will own in this role:
- Greet clients and patients with warmth, professionalism, and empathy
- Answer phones, schedule appointments, and manage client communications
- Support the medical team by maintaining accurate records and facilitating smooth workflows
- Handle invoicing, payments, and front desk operations with attention to detail
- Provide client education and emotional support during stressful situations
- Keep the reception area clean, organized, and welcoming
- Work a rotating schedule that includes evenings, weekends, and holidays as needed to support hospital operations
- Previous veterinary, healthcare, or customer service experience is preferred
- Strong communication and organizational skills
- Ability to remain calm and compassionate in emotionally charged situations
- Comfortable with technology and multitasking in a fast-paced environment
- A team-first attitude and commitment to helping pets and people
- Flexibility and reliability for rotating shifts, including weekends and holidays
As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and paid holidays
- Employee Assistance Program (EAP) for mental health support
- Continuing education (CE) opportunities and career development
- Discounted pet care
- A fun, inclusive, and supportive workplace culture
Salary : $14
