What are the responsibilities and job description for the Overnight Emergency Veterinary Client Service Representative (CSR) position at Innovetive Petcare?
Department: Receptionists
Location: Charlottesville, Virginia
Compensation: $18.00 - $20.00 / hour
Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
Position Details
- Full-time or Part-time - nights/weekends 3pm-1am
- Dedicated to our Emergency Department (nights, weekends, and holidays required)
- Night differential pay for evening and overnight shifts
- Collaborative, supportive, and mission-driven hospital environment
- Welcome clients with warmth and compassion during stressful situations
- Answer phones, schedule appointments, and manage patient check-ins and check-outs
- Process payments and explain financial transactions clearly and professionally
- Maintain accurate patient medical records
- Support hospital cleanliness and organization
- Work closely with veterinarians, technicians, and staff to ensure seamless patient care
- Previous experience in veterinary, medical, or customer service roles preferred
- Strong communication and problem-solving skills
- Ability to stay calm, compassionate, and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
- Be part of a dedicated veterinary emergency team that saves lives every day
- Opportunities for career growth and training in the veterinary field
- Supportive leadership and a collaborative work culture
- Competitive compensation, including night differential pay
- Comprehensive benefits package:
- Paid Time Off (PTO) and paid parental leave
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on veterinary services
Apply today to join our Emergency Department as a Veterinary Client Service Representative.
Salary : $18 - $20
