What are the responsibilities and job description for the Desktop Support Refresh Technician position at Innovative Resource Solutions?
Job Overview
We are seeking a highly motivated Desktop Support Refresh Technician to join our IT support team. In this role, you will be responsible for executing hardware refresh projects, ensuring seamless transitions and minimal disruption to end-users. Your expertise in computer management, operating systems, and network infrastructure will be essential in delivering exceptional technical support. This role will manage the hands-on technical work of imaging, deploying and decommissioning PC's and laptops at our local plants.
The ideal candidate is detail oriented, customer-focused, and able to work independently while following established IT processes.
Duties
- Image, configure, and deploy PCs and laptops using standardized procedures
- Decommission legacy hardware following IT asset management guidelines
- Install and configure software according to documented instructions
- Coordinate device replacement schedules with end users
- Maintain accurate documentation and update asset records
- Provide professional, customer focused support throughout the refresh process
- Work independently while collaborating with the IT team as needed
Qualifications
Required:
- CompTIA A certification (minimum)
Preferred:
- Experience with ServiceNow or similar IT ticketing systems
- Strong customer service and communication skills
- Ability to follow detailed technical instructions
- High attention to detail and strong organizational habits
- Ability to manage tasks from start to finish with minimal supervision
Pay: $20.80 - $26.10 per hour
Work Location: In person
Salary : $21 - $26