Print/Promo Account Coordinator

Job Title: Promotional Products Account Coordinator

Status: Full-Time

Department: Promotional Products

Reports To: Print & Promo Manager

As an Account Coordinator in the promotional products industry, you will manage client communications, coordinate projects from concept to delivery, and ensure the successful execution of promotional, print, and apparel initiatives.

Description

Innovative is looking for an Account Coordinator to join our growing Promotional Products team. If you’re the type who thrives juggling a variety of projects, enjoys building strong relationships with clients and vendors, and can run quick math in your head before your coffee kicks in — keep reading.

You’ll be an essential part of the promo team, managing details, keeping projects moving, and making sure every client feels like they’re your only client.

Responsibilities:

• Partner with clients to define project goals and bring ideas to life.
• Manage day-to-day client communication.
• Coordinate and manage promotional, print, and apparel requests to support marketing and branding initiatives.
• Create proposals, quotes, and presentations tailored for client engagement and business development.
• Coordinate with design, production, and vendor partners to ensure timelines and event dates are met.
• Monitor project progress and proactively adjust plans as needed.
• Anticipate challenges and act as a problem solver to keep projects on track.
• Collaborate with suppliers on product ideas, pricing, stock, and print techniques.
• Share regular updates with clients and internal teams to keep everyone aligned.
• Follow up after order delivery to ensure client satisfaction.
• Maintain accurate client data and order details.
• Attend occasional client events or industry trade shows.

What You Bring:

• 2 years of experience in the promotional products industry, preferred.
• Bachelor’s degree.
• Proven success in project management.
• Excellent written and verbal communication skills.
• Resourceful, proactive, and solutions-oriented personality.
• Comfortable managing multiple projects and shifting priorities.
• Strong math skills and attention to detail.
• Tech-savvy and quick to learn new tools (experience with Syncore or Teams preferred).
• Creative thinker (bonus points if you have an eye on trends, especially in retail and merch).
• Organized and independent, but collaborative by nature.
• Genuinely invested in client success.

 As an Innovative Office Solutions employee, you are eligible for medical, dental, vision, HSA, FSA, Short and Long Term Disability, Basic Life and AD&D Insurance, Voluntary Life & AD&D Insurance, Voluntary Benefits and 401(k) if you work 30 or more hours per week.  Benefits are effective on the first day of the month following or coinciding with 30 days of employment.  Innovative also provides a discretionary yearly bonus based on company profitability. 

Equal Employment Opportunity 9/2025