Office Manager/Front Desk Coordinator - Specialty Physician Practice

Join Our Team!

We are seeking an experienced, organized, and patient-focused Office Manager/Front Desk Coordinator to lead the daily operations of our growing specialty physician practice. This is an exciting opportunity for a healthcare professional who enjoys balancing patient service and operational excellence in a fast-paced medical environment.

As the Office Manager/Front Desk Coordinator, you will play a critical role in ensuring an exceptional patient experience while supporting providers, staff, and practice leadership. If you thrive in a hands-on role and have a passion for healthcare administration, we would love to hear from you.

Key Responsibilities

Patient Services & Front Office Operations

• Coordinate daily front office operations and patient flow.
• Greet and assist patients, visitors, and vendors with professionalism and compassion.
• Manage registration, appointment scheduling, confirmations, and patient communications.
• Verify insurance information and maintain accurate patient records.
• Collect patient payments and support front-end revenue cycle functions.
• Resolve patient concerns and ensure a welcoming office environment.

Office Administration & Operations

• Manage daily office workflow for maximum efficiency and productivity.
• Coordinate provider schedules, meetings, and calendars.
• Maintain office records, forms, and documentation.
• Oversee office supplies, equipment maintenance, and vendor relationships.
• Prepare reports and administrative correspondence.
• Serve as a communication hub between providers, staff, and external partners.

Insurance, Authorizations & Revenue Cycle Support

• Verify insurance eligibility and benefits.
• Coordinate referrals and prior authorizations.
• Assist with claim-related inquiries and patient billing questions.
• Maintain accurate documentation within EMR and practice management systems.

Staff Leadership & Development

• Assist with onboarding and training of new employees.
• Provide coaching, support, and ongoing performance feedback.
• Promote employee engagement and professional development.
• Support implementation of policies, procedures, and organizational initiatives.

Compliance & Quality

• Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
• Participate in audits, inspections, and quality improvement activities.
• Maintain confidentiality and safeguard patient information.
• Support practice accreditation and risk management efforts.

Financial & Business Support

• Assist with budget monitoring and expense management.
• Reconcile daily deposits and payment reports.
• Monitor productivity, scheduling, and operational metrics.
• Identify opportunities to improve office efficiency and patient satisfaction.

Qualifications

Required

• High School Diploma or GED.
• Minimum of 3 years of medical office experience.
• Knowledge of medical terminology, patient scheduling, insurance verification, and referrals.
• Experience working with EMR/EHR systems.
• Strong Microsoft Office and computer skills.
• Excellent communication, organizational, and customer service skills.

Preferred

• Associate's Degree in Healthcare Administration, Business Administration, or related field.
• Prior supervisory or leadership experience in a healthcare setting.

Ideal Candidate

You are:

• Strong and accountable.
• Professional, dependable, and detail-oriented.
• Passionate about delivering exceptional patient service.
• Highly organized with excellent time management skills.
• A collaborative team player who adapts well to change.
• Comfortable managing multiple priorities in a busy medical practice.

What We Offer

• Competitive compensation and benefits
• Collaborative and supportive work environment
• Opportunity to make a meaningful impact on patient care
• Professional growth and development opportunities
• Stable and rewarding career in healthcare administration

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants. Qualified candidates will receive consideration for employment without regard to any status protected by federal, state, or local law.

Ready to lead a thriving specialty medical practice? Apply today and become an essential part of a team dedicated to excellent patient care and operational excellence.