What are the responsibilities and job description for the Service Supervisor position at Innovare Properties?
About Innovare Properties
Innovare Properties is a mission-driven property management company specializing in high-quality, multi-family townhome communities. We proudly manage around 700 homes across Utah, providing exceptional service and housing as a non-profit entity.
About the Role
Have you ever wanted to run a Command Post? Sending out troops to save the day? As our Service Supervisor you’ll be managing an intricate compound of beautiful, contemporary townhomes and several of our amazing technicians. The Goal? Making sure perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes and keep their hi‐tech appliances running smooth. It’s a big job. Are you the one to take it on?
Responsibilities
General Summary:
- To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.
Knowledge / Skills / Ability:
- Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
- Must be available for emergency calls nights and weekends as needed.
- (The typical range of hours is based on the community's needs, and it may require weekends and after-hours emergency services.)
Preferred Education and Experience:
- A high school diploma or equivalent and professional knowledge of business discipline are required.
- HVAC/R certification preferred.
- Ability to follow detailed oral/written instructions.
- Deliver SUPERIOR customer service.
- Ability to track and inventory material and parts.
Residential Standards
- To provide assistance by performing general maintenance duties, to include:
- Handles “on call" duties whenever needed.
- Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
- Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
- Participates in preventive maintenance programs and ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
- Keeping the grounds and common areas clean at all times.
- Handles “on call" duties whenever needed.
- Other duties as assigned.
Community Inspections and Quality Assurance Review
- New Construction walks as needed
- Walk with landscapers monthly ensuring top notch curb appeal
- Quarterly trash shoot inspections if applicable
- Annual walk with construction/management
- Prepares for HUD inspections
Financial Performance
- Assists with bidding for new contracts
- Ensures completion of annual capital expense projects
- Maintains vendor/contractor relationships
- Implements strategies for decreasing maintenance related costs
Compensation and Benefits
- Pay: Dependent on experience
- Competitive compensation package including monthly and quarterly bonuses, insurance (health, vision, dental, life insurance), and discounted rent program.
Pay: $23.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $23 - $24