What are the responsibilities and job description for the HR Operations Coordinator position at InnovAge and Careers?
Responsibilities:
Essential Functions and Work Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
REQUIRED
Education
Benefits:
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
Posted Pay Range: $24.42-$30.53 Additional Information:
Agency Disclaimer
The HR Operations Coordinator supports the day‑to‑day functions of the HR Operations team by serving as a central resource for employee inquiries, system support, operational workflow coordination, and cross‑department collaboration. Reporting to the Director of HR Operations & Payroll, this role helps ensure consistent service delivery, accurate employee information, and efficient HR processes across the organization. The ideal candidate is a forward‑thinking problem solver who proactively identifies workflow improvements, recommends strategic enhancements, and contributes to building scalable, streamlined, and employee‑centered HR operations.
Essential Functions and Work Responsibilities
Functional Category: HR Administrative Support
- Serve as the primary point of contact for HR inquiries by managing incoming calls and the HR inbox, triaging requests, providing accurate information and resources, and directing employees to the appropriate departments as needed.
- Perform and validate all ADP data entry related to employee changes, ensuring accurate mapping and alignment across multiple departments to support consistent and accurate HR, payroll, and operational workflows.
- Collaborate closely with multiple departments to maintain clear and accurate employee information, ensure proper system updates, and support aligned workflows across the employee lifecycle.
- Partner with the HRIS team to optimize and automate HR systems and workflows, strengthening data accuracy, improving process efficiency, and supporting scalable operations across the organization.
- Maintain and oversee employee documentation by uploading, updating, and managing records across HR systems, ensuring compliance with documentation standards, version control, and organizational requirements.
- Act as a forward‑thinking thought partner by identifying workflow improvements, recommending strategic enhancements, and supporting the development of more efficient and scalable HR operational processes.
- Analyze inquiry trends from HR Answers and other intake channels to identify recurring issues and root causes, and collaborate with departments experiencing high inquiry volume to improve employee education, streamline processes, and reduce future inquiries.
- Pull, prepare, and maintain operational reporting in support of HR initiatives, business needs, leadership insights, and continuous improvement efforts.
- Support ongoing project plans by communicating updates, tracking deliverables, coordinating tasks, and ensuring timelines remain on track.
- Support the progression of Standard Operating Procedures (SOPs) by coordinating reviews, facilitating approvals, and helping move documents toward completion, ensuring they meet HR Operations standards for accuracy and clarity.
- Support HR programs, onboarding coordination, training logistics, engagement initiatives, and day‑to‑day operational needs.
- Perform additional responsibilities and special projects as assigned.
Travel Requirements
Travel
- Travel may be required
Relocation
- Must be open to relocation based on business necessity
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
REQUIRED
Education
- High School or GED required. Associate’s degree in business or a related field from an accredited college/university or an equivalent number of years’ experience.
Work Experience and Qualifications
- Minimum of two years of experience as a HR assistant, HR Coordinator or similar title, preferably in a healthcare or related environment; or equivalent combination of education and experience.
- Basic understanding of HR regulations regarding employee data and file privacy
Other Knowledge Skills and Abilities Required
Computer Skills
- Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
- Must be able to quickly learn specific software and new applications.
Language Skills
- Ability to read, analyze and interpret regulations and other documents.
- Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
- Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
- Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability
- Ability to define problems, collects data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
- Able to establish and maintain cooperative and positive working relationships.
- Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
- Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
- Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
Benefits:
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
Compensation Disclaimer
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.
Agency Disclaimer
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Salary : $24 - $31