What are the responsibilities and job description for the Oracle HCM HR Helpdesk Specialist position at Innova Solutions?
A client of Innova Solutions is immediately hiring an Oracle HCM HR Helpdesk specialist.
Position type: Full time, Contract
Duration: 12 months
Location: 55 Water Street New York New York 10041
Shift: 8 AM-5 PM
As Oracle HCM HR Helpdesk specialist, you will:
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Mohd Saqib
425-605-2362
Mohd.saqib@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $85 - $90 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
Position type: Full time, Contract
Duration: 12 months
Location: 55 Water Street New York New York 10041
Shift: 8 AM-5 PM
As Oracle HCM HR Helpdesk specialist, you will:
- Lead design workshops with HR operations and HR leadership to define client's HR delivery model, case management, routing logic, and SLA framework within Oracle HR Helpdesk.
- Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of client's multi-union, multi-facility HR inquiry landscape.
- Design routing and escalation logic, including facility-based routing, specific inquiry handling.
- Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payroll questions, and PeopleSoft-to-Oracle transition guidance.
- Ensure Helpdesk case categories and routing logic reflect the Oracle HCM data model, including how Position, Assignment, Location, Department, Benefits, Comp and Payroll record changes drive HR case context and classification.
- Lead test phases for Oracle HR Helpdesk functionality, coordinating test scenario design with HR operations, OCS, and facility-level HR teams.
- Develop Helpdesk performance dashboards and reporting using OTBI covering case volume, resolution time, SLA compliance, escalation rates, and inquiry trend analysis by facility, department, and category.
- Govern functional and technical design documentation for Oracle HR Helpdesk, maintaining traceability to client HR service delivery requirements and escalation obligations.
- Partner with Oracle Cloud workstream leads (Scheduling, Payroll, Time & Labor, Comp and Core HCM) to ensure Helpdesk case categories and knowledge content accurately reflect known system complexity including scheduling eligibility, and payroll cutoff-sensitive inquiries.
- Mentor helpdesk analysts and serve as the functional escalation point for HR Helpdesk design and configuration questions.
- Minimum 2 years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms (ServiceNow HR, Salesforce Service Cloud) in large, complex organizations.
- Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations, preferably in healthcare or public sector environments.
- Deep expertise configuring case routing rules, SLA frameworks, and escalation workflows including routing logic and escalation pathways.
- Strong understanding of the Oracle HCM data model including Position, Assignment, Location, Department, and Payroll records sufficient to govern case classification and routing logic accurately.
- Demonstrated experience designing knowledge base content strategies for large-scale HCM system transitions, including content for new-platform navigation and legacy-to-new system cross-reference inquiries.
- Experience designing Helpdesk configurations that are sensitive to payroll cutoff cycles, scheduling profile complexity, and HR inquiry spikes.
- Familiarity with PeopleSoft legacy HR service processes and common inquiry types to inform Oracle Helpdesk category design and knowledge base content.
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Mohd Saqib
425-605-2362
Mohd.saqib@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $85 - $90 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100 certifications
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
Salary : $85 - $90