Front Desk Receptionist- PRN

Job Description:
 

Front Desk Receptionist

The receptionist will play a vital role in our practice by being the first contact point for new and returning clients and visiting professionals. The receptionist will also need to provide additional support to our admissions department and will work closely with the Manager of Admissions and Director of Administration.  Our ideal candidate will have strong organization, customer service and communication skills, be reliable and efficient in front desk duties, and contribute to creating a positive environment in the office for our clients and staff.   

Job Duties and Responsibilities: 

• Welcoming and directing clients and professional visitors to the practice.  

• Checking in clients for their appointments and notifying therapists of appointment arrivals.  

• Ensuring that the office stays clean and welcoming for clients and visitors.  

• Answering phone calls and responding to client needs in a timely manner.  

• Regularly check for and return missed calls. 

• Ensuring that calls and messages are transferred to the correct department.  

• Assist administration with new referrals by obtaining demographic and insurance information, submitting verification of benefits, and entering referrals into portal.  

• Scheduling and updating appointments as needed. 

• Checking and sending faxes as needed. 

• Respond to emails in a professional and timely manner.  

• Ensuring the lobby maintains a safe and HIPPA compliant atmosphere.  

• All other administrative duties as assigned. 

Competencies: 

• Strong attention to detail and the ability to multi-task.  

• Strong organizational skills and ability to complete projects on time.  

• Ability to show empathy and care for those seeking mental health care.  

• Communication skills and strong attention to customer service.  

• Professional demeanor and attitude.  

• Flexibility to take on administrative tasks as assigned to other departments when needed.  

Minimum Qualifications: 

• High school diploma or relevant qualifications. At least 2 years of proven experience in a similar role.  

• Good understanding of office administration practices. 

• Must be able to work in fast paced environment. 

• Knowledge of HIPAA compliance. 

• Proficient at Microsoft Office including Excel, Word, and Google docs. 

Innova Recovery Center, as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. Innova Recovery Center is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.