What are the responsibilities and job description for the Front Desk IT Support L2 position at Innova IT Services LLC?
THIS JOB IS ONLY FOR US Citizens | W-2 Only | No C2C
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JOB DESCRIPTION :
Key Skills :
* Strong knowledge of operating systems, software applications, and remote support tools.
* Excellent analytical and problem-solving skills.
* Strong communication skills to effectively assist users remotely.
* Ability to provide excellent customer service and support
Responsibilities:
* Provide on-site technical support for hardware and software issues.
* Install, configure, and set up new hardware and software for end-users.
* Diagnose and resolve technical issues related to desktops, laptops, printers, and other
peripherals.
* Perform routine maintenance and updates on equipment to ensure optimal performance.
* Communicate effectively with customers to understand their issues and provide timely
solutions.
* Maintain detailed records of service requests, resolutions, and equipment inventory
Repair and refurbish defective or damaged hardware components.
* Perform diagnostic tests to identify hardware issues and ensure repaired devices meet
quality standards.
* Manage inventory of spare parts and ensure adequate stock levels.
* Keep detailed records of repairs, parts used, and equipment status.
* Ensure all repaired devices meet the organization's quality standards before returning
them to users Handle more complex technical issues that cannot be resolved by Level 1
support.
* Provide remote desktop support to diagnose and resolve software and hardware issues.
* Track and manage incidents using a ticketing system, ensuring timely resolution.
* Assist users with technical training and guidance on software and hardware usage.
* Serve as an escalation point for Level 1 support, providing guidance and support as
needed.
* Comprehensive Expertise in Structured Cabling: Demonstrated proficiency in network
IT site surveys, design plans, and installations, ensuring robust, scalable infrastructure.
* Project Management Capabilities: Strong skills in schedule and budget tracking, vendor
selection and overseeing project implementation to deliver projects efficiently.
* Continuous Improvement and Standards Compliance: Dedication to improving
structured cabling standards and ensuring compliance to reduce network failures and
security breaches.
* Maintenance and Lifecycle Management: Proactive approach to infrastructure
sustainability by maintaining network backbones and managing hardware lifecycle.
* Rapid Response and Escalation Process: Commitment to high service levels through
clear escalation paths and quick issue resolution, minimizing operational impacts.
* End-User Support and Experience Enhancement: Enhancing user experience through
careful planning of moves and support, contributing to workplace safety and wellness.
* Vendor and Integrator Relationship Management: Strong relationships with vendors
and integrators ensure access to resources and support, achieving cost savings and
improved service quality.
* Innovation and Technology Integration: Stays current with technological trends,
integrating modern technologies to maintain the organization's competitive edge.
* Compliance and Security: Manages asset disposal process and MDM solutions to
ensure data security and regulatory compliance.
* Specialized Support for Business Operations: Direct contribution to operational
efficiency through specialized hardware support.
Pay: $21.00 - $26.00 per hour
Work Location: In person
Salary : $21 - $26