What are the responsibilities and job description for the Office Assistant (Bilingual) position at Innov8 Paint & Body?
Innov8 Paint & Body is a local, independent collision repair shop located in Pueblo West that provides high quality auto body and collision repairs to customers in the Pueblo and Pueblo West areas. We are looking for a bilingual office assistant who is very organized, detail oriented, and reliable. The right candidate should be able to communicate professionally in English and Spanish. We would like to add someone with a strong work ethic who is reliable and can build and maintain good relationships with our customers, vendors, and business partners.
Overview
The office assistant (Bilingual) is responsible for interacting with customers, insurance companies and vendors to provide amazing service to maximize customer satisfaction. The office assistant will also be responsible for keeping accurate and detailed communication records with accurate translations between English and Spanish languages. It is important that the office assistant is very organized, highly analytical and intuitive, and is good at building and maintaining positive relationships.
Qualifications:
- Driver’s License
- Data Entry: 5 years
- Windows 11: 5 years
- Fluent in Spanish (Verbal and Written)
Key Responsibilities:
- Communicate professionally by phone, in person, through email, and by text in English and Spanish
- Uses critical thinking to answer questions or direct communications to proper person
- Enter detailed notes after interacting with customers, vendors, insurance rep’s
- Take photo documentation of damaged vehicles
- Scan, organize, and send files and documents (physical and electronic files)
- Invoice customers and take payments
- Verify invoices, bills and statements for accuracy
- Prepare preliminary estimates as necessary
- Follow up with customers regularly and provide updates
- Complete Weekly Reports
KPI’S:
- Customer Satisfaction
- Sales Capture Rate
Ideal Characteristics:
- Virtuous: Take accountability and use integrity in every decision
- Reliable: Show up on time, every time
- Meticulous: Maintain an organized workspace and keep accurate records and systems
- Innovative: Take initiative to work through issues by being resourceful and logical
- Ambitious: Strive to meet new goals and improve your skill set
- Collaborative: Understand the importance of teamwork and communication
- Resilience: Face problems head on and make decisions to resolve
Pay will be a minimum of $15 per hour.
If you would like to apply, give us a call, send your resume, or stop by our shop. Our office is open Monday- Friday 8am-5pm and Saturday 9am-12 Noon
621 E. Industrial Blvd
Pueblo West, CO 81005
(719) 547-4019
Hablamos Español
Job Type: Part-Time
Pay: From $15.00 per hour
Work Location: In person
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15