What are the responsibilities and job description for the Desktop Support position at Innosoul inc?
Job ID: VA-807475
Onsite/Local Desktop Support Technician (In-person IV/10 ) with Windows, hardware/software/peripherals/networks, SCCM/Dameware/SMS/Remote Desktop, MS365 and training experience
Location: Richmond, VA (TAX)
Duration: 11 Months
100% ON SITE from Day One Parking not provided for contractors
Skills:
Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 4 Years
Description:
Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.
Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge ofMS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.