What are the responsibilities and job description for the IT Support Specialist - Help Desk position at Innosoft Corporation?
IT Support Specialist – Help Desk
Project Identifier
SC
Client
South Carolina
Agency
State of South Carolina
Location
Onsite (Monday–Friday, 8:30 AM to 5:00 PM)
1200 Senate Street, Suite 218, Columbia, South Carolina, USA, 29201.
Candidate must be a CURRENT SC resident. No relocation allowed.
Contract Duration
12 Months and then Contract-to-Hire (conversion to state FTE)
Interview Type
1. Virtual meet and greet
2. Onsite interview
3. Work sample (scenario-based exercise)
4. Final onsite interview with senior leadership
Visa Requirements
The candidate will have to be on an Innosoft W2.
At least 6 months of valid work authorization
(Citizen, GC, EAD, OPT-EAD, H4-EAD)
Tentative Start Date
11/30/2026
Deadline
11/01/2026
Project Overview
The State Treasurer’s Office safeguards and manages South Carolina’s public funds, so the work carries real public impact and high standards for professionalism, security, and confidentiality. The IT Division is a small, close-knit team working in a modern, largely cloud-based environment with infrastructure delivered through a managed service partner. The role offers broad exposure to enterprise IT, security, and vendor-managed services, working closely with IT leadership.
Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.
· Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
· Aim to deliver consistent, high-touch support with a focus on first-response resolution.
· Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
· Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
· Process account setup, password resets, and access requests in line with agency policies and security standards.
· Manage security and distribution group membership in line with agency access policies.
· Perform post-maintenance testing after managed service provider maintenance windows and report issues.
· Open, track, and follow up on tickets with managed service providers through resolution.
· Document requests, resolutions, and user feedback in the agency’s ticketing system.
· Educate users on IT best practices, system usage, and agency technology guidelines.
· Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
· Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
· Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
· Maintain strict confidentiality and security when handling sensitive financial and accounting data.
· Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.
Requirements
Education and Certifications:
· Bachelor’s degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.
· Required Certifications: None required
· Preferred Certifications: CompTIA A , ITIL Foundation, Microsoft Certified Fundamentals (e.g., Microsoft 365)
Required Skills:
· 2 years of help desk or IT support experience
· Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
Preferred Skills:
· Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
· Experience with help desk software and ticketing systems
· Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
· Experience working with managed service providers or submitting and tracking vendor tickets
Additional Skills:
· Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms.
· Physical requirements: Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.
Benefits
Salary : $70,000 - $75,000