Guest Services Manager

We are seeking a dynamic and service-oriented Guest Services Manager to lead our front office and guest experience operations at our scenic hotel in Morro Bay. The ideal candidate will ensure the highest standards of hospitality are consistently delivered, creating a welcoming and memorable stay for our guests.

Key Responsibilities:

• Recruit, train, schedule, supervise, and evaluate staff to ensure effective team performance and high associate morale.
• Review and approve the department’s daily payroll activity, maintain punch lists for key personnel, and manage outside security personnel as required.
• Maximize revenue generation through effective yield management and co-manage blackout periods with the Director of Sales.
• Ensure the smooth and efficient operation of various hotel departments, including the property management system, telephone system, and liaising with the gift shop operator.
• Continuously enhance the guest experience by ensuring excellent service, addressing guest concerns, and promoting safety awareness.
• Maintain and improve Quality Assurance standards, ensuring adherence to hotel policies and procedures.
• Approve department-related expenditures, submit for payment, and manage ongoing incentive programs.
• Represent the hotel during assigned hotel and franchise inspections and liaise with various vendors (e.g., laundry/valet service).
• Participate in department head meetings, weekly sales meetings, and effectively communicate with the General Manager and other team members.

Qualifications:

• High school diploma or equivalent; some college or a degree in hospitality management is a plus.
• Proven experience in a supervisory or management role within the hospitality industry.
• Strong leadership, organizational, and communication skills.
• Experience in yield management and maximizing hotel revenue.
• Ability to work varied shifts, including nights, weekends, and holidays. Ability to stand for long periods and lift/carry items as necessary.
• Proficient in property management systems, Microsoft Office Suite, and payroll processing.

Why join us? We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Morro Bay, CA 93442 (Required)

Work Location: In person

Salary : $70,000 - $75,000