Front Desk Supervisor

Inn at Morro Bay is looking for an enthusiastic and experienced Front Desk Supervisor to join our dynamic team. In this role, you will be responsible for overseeing front desk operations, ensuring guest satisfaction, and providing leadership to the front desk team. You will play a crucial part in creating memorable experiences for our guests while ensuring smooth and efficient operations.

Key Responsibilities:

• Welcome guests in a friendly, prompt, and professional manner to create a positive first impression.
• Assist in supervising front desk staff, ensuring they are properly trained in service expectations, hotel facilities, local directions, property management systems, and safety/emergency procedures.
• Monitor front desk operations to enhance the guest experience, addressing complaints or concerns quickly and professionally. Promote hotel services, local attractions, and hotel amenities.
• Train front desk staff, including performance monitoring and recommending corrective actions when necessary. Provide consistent feedback to team members.
• Oversee all aspects of front desk operations, including check-ins/outs, reservations, and cash handling, ensuring accurate processing of all transactions.
• Upsell rooms to increase hotel revenue when possible and be aware of hotel occupancy and availability.
• Run and follow up on front desk reports, complete opening and closing duties, and ensure proper communication of guest requests and issues to management.
• Work closely with other hotel departments to provide superior guest service and ensure smooth operations, including coordination with bell staff and shuttle service.
• Promote safety awareness, ensure compliance with safety procedures, and maintain a clean and organized work area.

Qualifications:

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages a plus.
• Strong communication, reading, writing, computer and basic math skills are required
• Problem solving, reasoning, motivating and training abilities are used often
• Ability to stand in one area for extended period of times
• Ability to carry or lift items weighing up to 50 pounds
• Must be able to work varied shifts, to include nights, weekends, and/or holidays

Why join us? We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Morro Bay, CA 93442 (Required)

Work Location: In person

Salary : $24 - $28