What are the responsibilities and job description for the Housekeeping Supervisor position at Inn at Bay Harbor?
Overview
Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.
Some perks of working full time year-round for Inn at Bay Harbor include:
This role sets the standard for professionalism, urgency, and attention to detail within the housekeeping team
This is a full-time morning shift.
Responsibilities
Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.
Some perks of working full time year-round for Inn at Bay Harbor include:
- A free Golf Pass and Ski Pass for both you and your family
- Free Adventure Center privileges at both The Highlands and Boyne Mountain
- Up to 50% off at the various Boyne Resorts Restaurants
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on Boyne Resorts lodging for Friends and Family
- Tuition Reimbursement
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
This role sets the standard for professionalism, urgency, and attention to detail within the housekeeping team
This is a full-time morning shift.
Responsibilities
- Lead and direct housekeeping associates to achieve daily operational goals
- Inspect guest rooms, stayovers, and public areas to ensure strict adherence to cleanliness and quality standards
- Set daily priorities and manage workflow, including early arrivals, VIPs, and special requests
- Maintain accurate, real-time communication with Front Desk and leadership regarding room status and guest requests
- Resolve guest concerns promptly and professionally
- Hold team members accountable for productivity, quality, and adherence to standards while fostering a respectful and team-oriented work environment
- Train, coach, and develop team members by providing clear, constructive feedback and addressing performance concerns with empathy, respect, and accountability
- Assist with cleaning rooms as needed to meet operational demands
- Ensure carts, linens, and supplies are properly stocked and maintained
- Identify and report maintenance, safety, or security concerns
- Enforce compliance with safety, cleanliness, and appearance standards
- Oversee proper handling of lost and found items in accordance with property policy and procedures
- Must be 18 years of age or older
- 1-3 years of housekeeping experience, prior leadership experience strongly preferred
- Proven ability to lead, direct, motivate, and hold a team accountable
- Strong attention to detail and commitment to high standards
- Effective communication and decision-making skills
- Ability to perform in a fast-paced, high-expectation environment
- Flexible availability, including weekends and holidays
- Knowledge of workplace safety standards (OSHA) preferred
- Ability to lift and carry up to 50 lbs.
- Frequent bending, kneeling, reaching, and standing for extended periods
- Capable of performing physically demanding tasks as needed
- Fast-paced, high-standard hospitality environment
- Exposure to cleaning chemicals and standard housekeeping materials