Dallas College 1099-1710

Description

We're hiring WORK-FROM-HOME Independent contractors who can serve as Customer Support Specialist for Dallas College.

Each Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. 

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

THE IDEAL INDEPENDENT CONTRACTOR:

• Friendly and optimistic!
• Excellent inter personal, verbal & written skills
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8:00 AM - 11PM Eastern, Monday through Friday; 11:00 AM - 6 PM Eastern, Saturday/Sunday

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

Minimum Monitor and Accessory Requirements

*Dual monitors may be required on some client programs

Minimum Software Requirements

**Certain client programs may require specific versions of Microsoft Internet Explorer