What are the responsibilities and job description for the Chick-Fil-A 1099 position at Inktel Contact Center Solutions?
Description
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities:
- Strong desire to be helpful and take ownership and resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Guide callers through troubleshooting, navigating the client's menus
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Qualifications:
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Seek 1 yrs of experience & familiarity in the food ordering
- Must be able to communicate effectively with customers, management, and co-worker
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.