Resident Services Manager

Job Overview
We are seeking a new team member, to bring upbeat energy to our team as our dedicated Resident Services Manager. Under the direction of the executive director, and/ or working closely with director of leasing, the incumbent of this position is responsible for identifying residents/participants within the Inkster Housing Commission housing programs as well as our Housing Choice Voucher Program in need of support and community resources and services. The Resident Services Manager coordinates, provides access to and monitors the appropriate delivery of such service, providing information and referral assistance to families, elderly, and disabled residents; maintaining good working relationships with local community and social service organizations; assists residents with becoming self-sufficient and economically independent by determining the community's needs and providing useful resources and services. Facilitates services, resources and programming through our community centers.

ESSENTIAL FUNCTIONS and REQUIREMENTS:

An employee in this class may be called upon to perform any and all of the tasks listed below. This list of examples does not include all of the tasks that the employee may be asked to perform.

• Conducts self in a professional, polite, helpful, and respectful manner to all residents
• Ability to work onsite at multiple locations. Reliability, punctuality and flexibility is important in this role (may be required to work outside of business hours and days for the presence needed, when applicable)
• Provides counseling to residents regarding need-based issues
• Assists with well-being checks as needed
• Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents' efforts in becoming self-sufficient.
• Reviews service plan and perform follow-up to determine quantity and quality of service provided to residents appropriately
• Coordinates and hosts resident focused events and activities
• Works closely with the housing commissions resident council to address concern, outreach for resources and needed attention to resident concerns
• Participate in monthly meetings to provide residents with information regarding the programs.
• Provides onsite crisis response, as directed.
• Partners with coordination of onsite/offsite events for with community partners/staff and/or residents as appropriate, including workshops or trainings through IHC’s community centers.
• Manages use of community partners and tenants for Community Centers. Managing yearly lease and reservations and event calendar(s)
• Maintains accurate documentation of all group and individual activities and events; produces summary reports in a timely manner for departmental monthly board reports.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within the Inkster Housing Commission are made aware of services and assistance options available to residents.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
• Develop and maintains a Resource Directory for federal, state and/or local services for additional assistance.
• Assists residents in securing transportation to events, shopping for critical needs (e.g. groceries), and medical appointments when requested.
• Prepares grant applications for resources to fund ongoing and future resident initiative activities; monitors the expenditures of funds.
• Maintains licenses and certifications as required.
• Coordinates the Inkster Housing Commission's efforts to help families achieve self-sufficiency through the Family Self-Sufficiency (FSS) program; establishes and maintains contact with public and private community agencies that provide services and support to the FSS program; assists resident families in connecting with agencies appropriate for their needs.
• Assists/oversees with the planning of and participates in individual or group orientations that provide residents with information regarding the FSS program, which may include performing onboarding duties for families as the join the FSS program, including but not limited to: preparing contracts; preparing and conducting an assessment on each participant to identify needs; and documenting findings and goals.
• Will work with property managers, coordinators, housing police offer and executive director often
• Provides counseling and mediation services in resolving resident/owner problems within HUD guidelines and accordingly to IHC’s lease agreement

KNOWLEDGE, SKILLS and ABILITIES:

• Understanding and working knowledge of the Inkster Housing Commission ACOP and Administrative Plan.
• Knowledge of the principles and practices of budgeting and budget administration
• Knowledge of report preparation techniques.
• Skilled in interviewing residents /participants, persistent in follow up on performance and in identifying problems and formulating solutions.
• Ability to identify data to analyze for inclusions in report submissions.
• Ability to manage work through planning, organizing, delegating and checking for completion of routine work and special projects in order to meet organizational goals and deadlines.
• Ability to make mathematical computations quickly and accurately; maintain clear and accurate records; ability to compose reports and presentations for superiors and other parties to communicate ideas clearly.
• Ability to coordinate the work of departmental staff and delegate responsibilities effectively.
• Proficient in knowledge of administrative procedures and equipment with strong computer skills, including Outlook, PowerPoint, Excel and Word and other IHC software packages.
• Excellent interpersonal skills communicating clearly, effectively, and concisely both orally and in writing.
• Knowledge of creating communication documents, such as flyers and notices for distributing via door to door, mailing, social media, website etc.,
• Ability to exercise judgment, tact and diplomacy; ability to develop and maintain effective working relationship with commissioners, associates, employees, consultants, vendors, representatives of other organizations, regulatory agencies and the general public.
• Strong ,work habits that include setting priorities and planning strategies; setting a positive example for residents as well as other IHC staff.

QUALIFICATIONS/REQUIREMENTS:

o Education: High school diploma or GED. Completion of one or more apprenticeships in the building trades.

o Must have and obtain a valid driver’s license

Other Requirements:

• Must acknowledge and agree to maintain a drug-free workplace as a condition of

employment with Inkster Housing Commission.

Must possess a valid Michigan State driver’s license and an insurable driving record.

Physical Nature of the Position:

Position requires the following physical abilities:

Position may be exposed to:

Verbal abuse.

Vision strain.

Noise.

Airborne particles.

Odors.

Pets and pesticides.

Unsanitary conditions.

Paint and solvents.

Construction materials and debris.

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $50,000 - $52,000