What are the responsibilities and job description for the HCV Support Coordinator position at Inkster Housing Commission?
Overview
Under the direction of the HCV Manager and/or HCV Director, the HCV Support Coordinator facilitates and expedites the flow of participants for the Housing Choice Voucher program, customer service to residents, landlords, and other financial related tasks within the housing choice voucher (Section 8) program. This role is vital in assisting voucher holders/program participants with housing options and and achieving housing stability. Customer service, empathy, attention to detail, organizing methods and public service experience is key to being successful in this role. The ideal candidate will possess strong communication skills, experience in property management, and a solid understanding of landlord-tenant law and crisis intervention strategies. This position offers an opportunity to make a meaningful impact within a dynamic organization dedicated to community well-being.
Intake & Eligibility
- Assist with the intake process for new HCV applicants and participants.
- Review applications for completeness and accuracy.
- Verify eligibility criteria in accordance with HUD regulations and agency policy.
- Schedule eligibility interviews and communicate required documentation to applicants.
- Process and organize all incoming documents, ensuring proper case file setup.
Recertifications & Ongoing Case Management
- Prepare and mail recertification packets to participants for annual and interim reviews.
- Track return of recertification documents and follow up as needed.
- Review and verify participant information, including income, household composition, assets, and expenses.
- Ensure all supporting documentation is valid, complete, and compliant.
- Document all interactions and updates within the agency’s housing management software.
Compliance & Verification
- Conduct income verifications through third-party sources, EIV, employment checks, and benefit statements.
- Initiate and review background checks as required by program policy.
- Maintain complete, accurate, and compliant participant files in accordance with HUD guidelines.
- Identify discrepancies and escalate concerns to management as appropriate.
Waitlist & Applicant Management
- Assist with the maintenance of the HCV waitlist, ensuring accurate tracking and documentation.
- Notify applicants when they are selected from the waitlist and inform them of next steps.
- Maintain timely communication with applicants regarding status updates and required documents.
- Assist with waitlist openings, outreach, and public notifications.
Administrative & Program Support
- Provide customer service to participants, landlords, and applicants.
- Respond to inquiries via phone, email, and in-person meetings.
- Assist with scanning, filing, data entry, and other administrative duties.
- Support program audits and file reviews.
- Collaborate with other staff to ensure smooth program operations.
Core Competencies
- Attention to Detail: Accuracy and compliance focused.
- Customer Service: Responsive and supportive to applicants and participants.
- Time Management: Ability to handle multiple deadlines.
- Teamwork: Collaborates with HCV staff to meet program goals.
Job Type: Full-time
Pay: $19.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $20