What are the responsibilities and job description for the Lead Customer Service Representative position at Inhabit®?
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals with more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.
About EPremium Insurance
As part of Inhabit, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance products and programs.
The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.
Job Description
Serves customers answering inquiries; resolves problems; fulfilling requests. This position requires a minimum of three years of work experience as a customer service representative and a year experience as a Lead CSR. Provides assistance and coaching to other CSRs. Provides assistance to new CSRs while they are in training.
Functions And Responsibilities
What We’re Looking For (Minimum Qualifications)
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals with more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.
About EPremium Insurance
As part of Inhabit, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance products and programs.
The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.
Job Description
Serves customers answering inquiries; resolves problems; fulfilling requests. This position requires a minimum of three years of work experience as a customer service representative and a year experience as a Lead CSR. Provides assistance and coaching to other CSRs. Provides assistance to new CSRs while they are in training.
Functions And Responsibilities
- Handle incoming calls, chats, and emails from residents and/or insureds, manage the customer care email inbox, take or help with escalations
- May be required to place outbound calls to advise insureds of their policy status and to correct the status if requested.
- Responsible for staying up to date on procedures and protocol changes
- Mentor and coach another CSR when appropriate.
- Answer questions from other CSRs, with accuracy, via internal group chat
- May take part in certain projects and helping to develop new products and programs
- Provide feedback and insight to leaders with a focus on customer experience
- Provide ideas to leaders with a focus on continuous improvement
What We’re Looking For (Minimum Qualifications)
- 3 years experience as a customer service representative
- 1 year experience as a Lead customer service representative
- Has demonstrated professionalism with other associates and other departments
- Has demonstrated proficiency with all CSR responsibilities
- Is fully trained to service all queues
- Has full access and training on all CSR related technology platforms
- Punctual attendance record including breaks and lunches
- Has shown examples of self development
- Encourages and assists team members on difficult situations
- High School Diploma
- Higher education a plus
- CSR Certifications a plus
- Full Time, Hourly, Non-Exempt
- Mason, OH
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Salary : $25,000