What are the responsibilities and job description for the Customer Service Representative position at Western & Southern Financial Group?
Customer Service
Duties and Responsibilities
- Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
- Identifies cross selling opportunities while servicing the client using tailored approaches.
- Provides professional, effective courteous service using customer service techniques and solid judgement.
Qualifications
- Interpersonal Skills, Customer Satisfaction, and Customer Support
- Customer Experience and Customer Service
- Strong communication and problem-solving abilities
- Ability to empathize with customers and handle inquiries effectively
Premier Benefits to Support YOU
- Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, fertility, maternity/caregiver & parental leave, and more!
- Retirement solution with our 401(k) savings AND pension plan!
- Paid time off that increases with tenure.
- Tuition Reimbursement
- Subsidized affordable parking
- On-site Cafeteria and fitness center (including sports leagues)
- On-site Registered Nurse
- Career Coaching/Mentoring
- Individualized development plans and career pathing
Company Description
Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc. is a diversified family of financial services companies. With a range of subsidiaries under its umbrella, Western & Southern provides a comprehensive suite of financial solutions. For more information, visit www.westernsouthern.com.
Role Description
This is a full-time on-site role as a Customer Service Consultant at Western & Southern Financial Group in Cincinnati, OH. The Customer Service Consultant will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and enhancing overall customer experience on a daily basis.
Want to learn more?
https://careers-westernsouthern.icims.com/jobs/21808/customer-service-consultant/job